Why am I having so much trouble with chinavasion?

t0psales

ordered something last night, accidentally sent it to me, problem there is I changed the country I live in to see what the postage to another would be, well, instead of coming to Australia, its going to Maldives.

bugger me.

trouble there is as soon as I pressed the button to order and realized I went and chatted online to support who stated he will fix it.

I also submitted a support ticket asking them to change the delivery address.

again today I asked them if they had acted on it via their support tickets.

I again chatted online to their support and were assured again that it will be changed.

Well guess what, they didn't change it and its going to maldives.

fudjj

I hear the Maldives are nice this time of the year : )

Sorry AGS, but I can't help having a very quiet chuckle at your expense on this one. I can just imagine the look on your face when you realized what had happened, then the mass panic that set in lol.

I know, I shouldn't find that funny so forgive me!

Wow, I have no idea how on earth you are going to get out of that one if their customer support isn't much help at the moment. Seems that package is going to the maldives, despite your best efforts to stop it.

I assume the address wasn't genuine, so the chances of it being deliverable are pretty slim, I would suspect that it may well bounce back to the sender and you may well be able to claim a refund at that point.

Just keep on them about it. Of course I've heard of worse excuses for a holiday. Honey, I just have to fly out to the Maldives for a week, I have a package to pick up : )

t0psales

hahaha..

And trying to talk to them is like trying to extract teeth with tweezers

they say it has been changed but when I mentioned that hey UPS has it going tomaldives, hey, we will notify them

t0psales

its still going to the maldives, customer has asked where it is.

ordered anoher one to b sent to his place

fudjj

lol, the saga continues. I'm starting to think we should move this thread to the Joke of the Day category lol.

t0psales

there you fudge, pic of me.

And its still stuck in transit.

richelle_salehoo1

there you fudge, pic of me.
And its still stuck in transit.

Hey AustGarageSales, what happened to your photo? Are you having trouble uploading your pic? Please let us know so we can help you out.

It'd be nice to see the actual pic :)

Cheers!

fudjj

Don't worry Richelle, knowing AGS's luck, the pic is most likely on its way to the Maldives : )

richelle_salehoo1

Don't worry Richelle, knowing AGS's luck, the pic is most likely on its way to the Maldives : )

I was afraid you were going to say that..lol

@AustGarageSales: Is that your baby? Such a cutie :)

Cheers!

fudjj

there you fudge, pic of me.
And its still stuck in transit.

Awww, very cute, good effort AGS : )

t0psales

yes, that is me, take pity of a young fella like me

t0psales

well, now UPS are putting a trace on my package to see why it hasn't moved for 7 days.

t0psales

well, now UPS are putting a trace on my package to see why it hasn't moved for 7 days.

just an update, like its now th 18th June, still no parcel, UPS are claiming that they are sending it back to chinavasion, they are deciding what to do, I have told them I DONT WANT IT, still not that satisfactory.

have to dispute the paypal transaction before the end of june.

fudjj

Man, that is really dragging on lol.

Btw, got your PM. Well done on the new supplier mate, they should turn out to be a really good one for you. Goes to show what a little digging and a lot of persistence can unearth, really happy for you.

: )

t0psales

yeah, just took some balls to ask and persistance, anyone can do it.

lets see how it goes, I currently have 200 items listed

t0psales

oh dear oh dear oh dear, update from chinavasion.., like its been 2 months now...

We have received confirmation from the courier regarding the Customs hold on your

order ---------

According to them:

* The goods can only be abandoned.

In accordance with our terms and conditions, you as the importer take final

responsibility for goods clearance and associated issues. (Please refer to the terms

and conditions on our website here:

Link hidden: Login to view

Unfortunately, since in this case the reason for the failure to clear Customs cannot

be considered Chinavasion's responsibility, we cannot offer compensation.

I am very sorry about the inconvenience and expense of this situation. I hope that

you can continue to use Chinavasion as your wholesale electronics provider, and

based on this case we will offer more detailed pre-shipment advice for future

orders.

fudjj

O' well AGS, at least it looks like that little saga has come to an end for you, damn good effort to recover, just couldn't quite pull it off : )

t0psales

ordered something last night, accidentally sent it to me, problem there is I changed the country I live in to see what the postage to another would be, well, instead of coming to Australia, its going to Maldives.
bugger me.
trouble there is as soon as I pressed the button to order and realized I went and chatted online to support who stated he will fix it.
I also submitted a support ticket asking them to change the delivery address.
again today I asked them if they had acted on it via their support tickets.
I again chatted online to their support and were assured again that it will be changed.
Well guess what, they didn't change it and its going to maldives.

Well bugger me, after all this time, Sence froma chinaman, had all given up and stopped listing through them, now this..

email from chinavasion

Also, as a routine, we conduct periodic reviews of ticket communications from our

customers. I came across a series of correspondences from you in May 2010 regarding

a change of address from Maldives to Australia which fell through (order number

792955). I do regret it has taken us this long to respond. I reviewed all relevant

emails and our departmentâ€™s taking the necessary measures to address those involved

in this case. Therefore, as an expression of good will, we wish to recompense you

for grievance caused by these past events:

1) We're returning both your original product and shipment costs of AU$239.02 in the

form of store credit. Please check your Chinavasion.com account now to see the

credit, AU$248.18. You may use this credit in any way you please next time you visit

our website to make a purchase.

2) In addition, weâ€™re offering a â€œlevel 4â€-customer discount on your next order.

Once youâ€™ve chosen a product(s) from our website, please write to us first via email

with the product name and code and the number of items you wish to buy so we can

apply the appropriate discounts on that purchase.

richelle_salehoo1

I have a feeling their motto might be - Better late than never :)

Although its already several months after the incident, its still good that they have offered to re-compensate you for what has happened. If you don't feel confident enough in using them as your dropshipper, just order things for yourself or family members just to liquidate the $248.18 they returned in your Chinavasion account.

Cheers!

t0psales

realy it was a little bit of intervention from salehoo

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