Why am I having so much trouble with chinavasion?

Full Member
t0psales
Posts: 382
Joined: 25 Jun 08
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6 May 10 08:22:07 am
ordered something last night, accidentally sent it to me, problem there is I changed the country I live in to see what the postage to another would be, well, instead of coming to Australia, its going to Maldives.

bugger me.

trouble there is as soon as I pressed the button to order and realized I went and chatted online to support who stated he will fix it.

I also submitted a support ticket asking them to change the delivery address.

again today I asked them if they had acted on it via their support tickets.

I again chatted online to their support and were assured again that it will be changed.

Well guess what, they didn't change it and its going to maldives.

Site Admin
fudjj
Posts: 5757
Joined: 27 Jul 07
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6 May 10 09:41:29 pm
I hear the Maldives are nice this time of the year : )

Sorry AGS, but I can't help having a very quiet chuckle at your expense on this one. I can just imagine the look on your face when you realized what had happened, then the mass panic that set in lol.

I know, I shouldn't find that funny so forgive me!

Wow, I have no idea how on earth you are going to get out of that one if their customer support isn't much help at the moment. Seems that package is going to the maldives, despite your best efforts to stop it.

I assume the address wasn't genuine, so the chances of it being deliverable are pretty slim, I would suspect that it may well bounce back to the sender and you may well be able to claim a refund at that point.

Just keep on them about it. Of course I've heard of worse excuses for a holiday. Honey, I just have to fly out to the Maldives for a week, I have a package to pick up : )


Mark (fudjj)

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Full Member
t0psales
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7 May 10 03:35:00 pm
hahaha..

And trying to talk to them is like trying to extract teeth with tweezers

they say it has been changed but when I mentioned that hey UPS has it going tomaldives, hey, we will notify them

Full Member
t0psales
Posts: 382
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10 May 10 09:45:34 pm
its still going to the maldives, customer has asked where it is.

ordered anoher one to b sent to his place

Site Admin
fudjj
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10 May 10 11:59:34 pm
lol, the saga continues. I'm starting to think we should move this thread to the Joke of the Day category lol.


Mark (fudjj)

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t0psales
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12 May 10 11:43:43 pm
there you fudge, pic of me.

And its still stuck in transit.

Site Admin
richellemonfort
Posts: 5220
Joined: 20 Oct 08
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12 May 10 11:51:51 pm
there you fudge, pic of me.

And its still stuck in transit.


Hey AustGarageSales, what happened to your photo? Are you having trouble uploading your pic? Please let us know so we can help you out.

It'd be nice to see the actual pic :)

Cheers!


Richelle

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Site Admin
fudjj
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12 May 10 11:55:35 pm
Don't worry Richelle, knowing AGS's luck, the pic is most likely on its way to the Maldives : )


Mark (fudjj)

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richellemonfort
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13 May 10 12:34:17 am
Don't worry Richelle, knowing AGS's luck, the pic is most likely on its way to the Maldives : )


I was afraid you were going to say that..lol

@AustGarageSales: Is that your baby? Such a cutie :)

Cheers!


Richelle

Customer Support Manager
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fudjj
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13 May 10 05:49:19 am
there you fudge, pic of me.

And its still stuck in transit.



Awww, very cute, good effort AGS : )


Mark (fudjj)

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Full Member
t0psales
Posts: 382
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13 May 10 06:16:30 am
yes, that is me, take pity of a young fella like me

Full Member
t0psales
Posts: 382
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16 May 10 11:19:47 pm
well, now UPS are putting a trace on my package to see why it hasn't moved for 7 days.

Full Member
t0psales
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18 Jun 10 12:42:27 pm
well, now UPS are putting a trace on my package to see why it hasn't moved for 7 days.


just an update, like its now th 18th June, still no parcel, UPS are claiming that they are sending it back to chinavasion, they are deciding what to do, I have told them I DONT WANT IT, still not that satisfactory.

have to dispute the paypal transaction before the end of june.

Site Admin
fudjj
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18 Jun 10 10:19:35 pm
Man, that is really dragging on lol.

Btw, got your PM. Well done on the new supplier mate, they should turn out to be a really good one for you. Goes to show what a little digging and a lot of persistence can unearth, really happy for you.

: )


Mark (fudjj)

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Full Member
t0psales
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18 Jun 10 10:44:30 pm
yeah, just took some balls to ask and persistance, anyone can do it.

lets see how it goes, I currently have 200 items listed

Full Member
t0psales
Posts: 382
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28 Jun 10 12:34:23 pm
oh dear oh dear oh dear, update from chinavasion.., like its been 2 months now...

We have received confirmation from the courier regarding the Customs hold on your
order ---------

According to them:
* The goods can only be abandoned.

In accordance with our terms and conditions, you as the importer take final
responsibility for goods clearance and associated issues. (Please refer to the terms
and conditions on our website here:
Link hidden: Login to view

Unfortunately, since in this case the reason for the failure to clear Customs cannot
be considered Chinavasion's responsibility, we cannot offer compensation.

I am very sorry about the inconvenience and expense of this situation. I hope that
you can continue to use Chinavasion as your wholesale electronics provider, and
based on this case we will offer more detailed pre-shipment advice for future
orders.

Site Admin
fudjj
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28 Jun 10 08:35:25 pm
O' well AGS, at least it looks like that little saga has come to an end for you, damn good effort to recover, just couldn't quite pull it off : )


Mark (fudjj)

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t0psales
Posts: 382
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13 Dec 10 06:04:39 am
ordered something last night, accidentally sent it to me, problem there is I changed the country I live in to see what the postage to another would be, well, instead of coming to Australia, its going to Maldives.

bugger me.

trouble there is as soon as I pressed the button to order and realized I went and chatted online to support who stated he will fix it.

I also submitted a support ticket asking them to change the delivery address.

again today I asked them if they had acted on it via their support tickets.

I again chatted online to their support and were assured again that it will be changed.

Well guess what, they didn't change it and its going to maldives.


Well bugger me, after all this time, Sence froma chinaman, had all given up and stopped listing through them, now this..

email from chinavasion

Also, as a routine, we conduct periodic reviews of ticket communications from our
customers. I came across a series of correspondences from you in May 2010 regarding
a change of address from Maldives to Australia which fell through (order number
792955). I do regret it has taken us this long to respond. I reviewed all relevant
emails and our department’s taking the necessary measures to address those involved
in this case. Therefore, as an expression of good will, we wish to recompense you
for grievance caused by these past events:

1) We're returning both your original product and shipment costs of AU$239.02 in the
form of store credit. Please check your Chinavasion.com account now to see the
credit, AU$248.18. You may use this credit in any way you please next time you visit
our website to make a purchase.

2) In addition, we’re offering a “level 4”-customer discount on your next order.
Once you’ve chosen a product(s) from our website, please write to us first via email
with the product name and code and the number of items you wish to buy so we can
apply the appropriate discounts on that purchase.

Site Admin
richellemonfort
Posts: 5220
Joined: 20 Oct 08
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13 Dec 10 09:26:33 pm
I have a feeling their motto might be - Better late than never :)

Although its already several months after the incident, its still good that they have offered to re-compensate you for what has happened. If you don't feel confident enough in using them as your dropshipper, just order things for yourself or family members just to liquidate the $248.18 they returned in your Chinavasion account.

Cheers!


Richelle

Customer Support Manager
SaleHoo Group Limited
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Full Member
t0psales
Posts: 382
Joined: 25 Jun 08
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20 Dec 10 12:10:28 pm
realy it was a little bit of intervention from salehoo

Site Admin
fudjj
Posts: 5757
Joined: 27 Jul 07
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20 Dec 10 09:08:54 pm
A little Christmas bonus AGS, nice :)


Mark (fudjj)

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Free Member
cozziemomonz
Posts: 75
Joined: 29 Dec 10
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31 Dec 10 07:04:52 am
Hi Buddy,

Bud Luck lol

Here is a heads up for next time.

Once you place the order and you find it is incorrect, you can dont have to talk to anyone to change or cancel the details on the order you have just made (even if you have made a boo boo). Select the accounts tab and once logged in, it will take you to your order dashboard. just cancel the order by clicking cancel button next to the appropriate order that you wish to no longer have and and the order will be cancelled at your request instantly. If you have made payment, and the order is wrong, click cancel order and submit ticket to chinavasion to let chinavasion know and your payment will bounce back via the original source from which you paid Eg Paypal.

Hope this is of some help :o)

Cody
Cozziemomo NZ

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