Ebay buyers are driving me nuts

Free Member
tuebaman2011
Posts: 12
Joined: 23 Apr 11
Karma: 
23 May 11 01:15:09 pm
I am so sick of the people that bid on my item but never pay. As you all know seller get charged for 5% final sales value soon as the item is sold, but these people bid on it and refused to pay...so i ended up paying for the final sales value and the insertion fee for nothing. Now i have about 7 disputes opened and waiting for buyer to response.

I am just thinking could it be other sellers that jump on their random account to get rid of their competitor, if thats true it is really shit. I don't want to block low rating buyers because some of them are valued customers. What i can do then, can't ebay do something about this???

*This might not be the right place but i really need a place to vend my anger!!! sigh!!

Free Member
timelinegoods
Posts: 54
Joined: 16 Mar 11
Karma: 
23 May 11 02:32:09 pm
Hi, you are in the right place since this is a forum where you express your concerns and get advice.

But wow, I never knew that ebay still charges the 5% final sales fee if you haven't been paid for the item. Have you called the ebay rep regarding that?

You see, there are quite a few reasons why I don't sell on ebay anymore. I get a heck much more profit on other sites. The other site doesn't charge ANY fees.

I suggest that not only you send ebay a message (for document purposes) but call to speak to a live person to get your answers.

Good Luck!

Yvette

Free Member
tuebaman2011
Posts: 12
Joined: 23 Apr 11
Karma: 
23 May 11 02:51:09 pm
Thanks for the reply, i tried selling on other website like Bonanza but it is US based so it is hard for an Australian seller to get a hand on it. The shipping cost for Australia post is way too expensive for international shipping :(

Free Member
timelinegoods
Posts: 54
Joined: 16 Mar 11
Karma: 
23 May 11 02:58:34 pm
Thanks for the reply, i tried selling on other website like Bonanza but it is US based so it is hard for an Australian seller to get a hand on it. The shipping cost for Australia post is way too expensive for international shipping :(


Oh no, that bites! Are there any alternative sites in Australia? Unfortunately, I wouldn't be able to help you on that. I am from the US.

I feel bad that you are having bad luck on ebay. You should give them a call. Do you have a website? I am in the process of working on mine. For now, I use yardsellr and have been very lucky on that site. But it is based in US.

Site Admin
fudjj
Posts: 5913
Joined: 27 Jul 07
Karma: 
23 May 11 06:56:59 pm
I am so sick of the people that bid on my item but never pay. As you all know seller get charged for 5% final sales value soon as the item is sold, but these people bid on it and refused to pay...so i ended up paying for the final sales value and the insertion fee for nothing. Now i have about 7 disputes opened and waiting for buyer to response.

I am just thinking could it be other sellers that jump on their random account to get rid of their competitor, if thats true it is really shit. I don't want to block low rating buyers because some of them are valued customers. What i can do then, can't ebay do something about this???

*This might not be the right place but i really need a place to vend my anger!!! sigh!!


Welcome to eBay : )

As you have clearly identified, non-payers are a giant pain in the rectum, but part and parcel of dealing on eBay unfortunately.

All you can really do is set your payment period to that of eBay's minimum, which is 96 hours. After that period, if no payment you file a non-payment dispute and if there is no resolution to the outstanding payment after a further 4 days of that running, you can cancel the dispute and receive a return of your final value sales fee.

I wouldn't personally suggest placing tight restrictions on new eBayers, that can hurt your sales more than help them. Everyone experiences the same thing, and depending what it is you are selling, some experience a higher rate of non-paying offenders.

I would suggest including your bidding conditions on your listings, make them quite clear and highlight the fact that you will file a dispute if they are not followed, and that dispute can cause the buyer to be both banned from your account from further bidding, and even worse can be banned by eBay themselves.

Of course that won't stop people out for a bit of sport, trying to take down as many listings as they can, but it does put the genuine, but slack buyers on notice!


Mark (fudjj)

Community Manager
SaleHoo.com

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Free Member
breezy808
Posts: 14
Joined: 18 Feb 11
Karma: 
23 May 11 08:41:20 pm
I agree with you 100%. I was waiting for some subject to come up re: those "buyer" that bid and don't make payments. Yes it has happened to me and its not really funny.

They are just buyers that need to get a life out of ebay....

Site Admin
irene_salehoo
Posts: 2578
Joined: 21 Mar 10
Karma: 
24 May 11 12:38:46 am
You can file an unpaid item dispute, and eBay should be able to credit your listing fee back. :) SaleHoo does have an article/guide about problem eBay buyers and what you can do :) Link hidden: Login to view


Irene
Free Member
tuebaman2011
Posts: 12
Joined: 23 Apr 11
Karma: 
24 May 11 12:05:42 pm
Thank you all for the advises, i'll see what i can do.

P/S: the guide is very comprehensive and helpful, love it!! :)

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