Home /

How do I know the item was held by customs?

Free Member
Posts: 43
Joined: 06 May 11
19 Sep 12 05:02:59 pm
I ship worldwide.
I would like to know, if the package didn't arrive to my buyers, how do i know it was hold by the their customs?
Will the customs let the buyer know by calling them or any kind of contact?
How do i know the package was lost in transit, or hold by customs?
It's been on my mind a while..

Thank you for explanation.

Link hidden: Login to view
Site Admin
Posts: 5230
Joined: 20 Oct 08
20 Sep 12 12:22:35 am
Hi Jeff,

You can try and track your package through your shipper, most offer tracking feature.

More often than not customs will contact the owner of the package if their package is being held .

Hope this helps!


Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!

Wait! Want Some FREE Supplier Details?

Discover four of the most profitable niches on eBay and get details for the best suppliers for these niches. Enter your details below and we will send them instantly.

Thanks! Please check your email inbox.

Your list of profitable markets and supplier details are on their way to your email inbox.
Be sure to add support@salehoo.com to your safelist to ensure we can deliver the free suppliers details to you.

If you haven't received an email from us in 5 minutes, please check your spam folder or email us at support@salehoo.com.