How do I know the item was held by customs?

Free Member
Posts: 43
Joined: 06 May 11
19 Sep 12 05:02:59 pm
I ship worldwide.
I would like to know, if the package didn't arrive to my buyers, how do i know it was hold by the their customs?
Will the customs let the buyer know by calling them or any kind of contact?
How do i know the package was lost in transit, or hold by customs?
It's been on my mind a while..

Thank you for explanation.

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Site Admin
Posts: 5221
Joined: 20 Oct 08
20 Sep 12 12:22:35 am
Hi Jeff,

You can try and track your package through your shipper, most offer tracking feature.

More often than not customs will contact the owner of the package if their package is being held .

Hope this helps!


Customer Support Manager
SaleHoo Group Limited
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