Not receiving as many updates as my other non-paid account

Full Member
rollerband
Posts: 10
Joined: 09 Aug 09
Karma: 
28 Oct 09 04:40:51 am
Hello,

I'm just wondering why im not receiving as many salehoo updates and newsletter as my other non-paid email account.

If I dont have a 2nd email account (Non-paid), I would have miss out lots of information and newsletter update. And isn't Salehoo supposed to keep paid members to be on top of everything?

I maybe be wrong, however, I'm certain that I don't get most of the newsletter. Not too sure if other registered and paid members experience this.

Thanks,
Edwin

Free Member
haydee
Posts: 361
Joined: 11 Mar 10
Karma: 
28 Oct 09 05:17:13 am
Hi Edwin,

I'm sorry for the inconvenience. The emails from SaleHoo might have been sent to your SPAM Box so please have look in there and please ensure that you add @salehoo.com to your whitelist so that all correspondence can get through.

I would also suggest that you check your subscription preference. You can do this by clicking on the link at the bottom of any email that you get from us. It should look like this.

To unsubscribe or change subscriber options visit:
[URL]

If you click on that link, you will find what newsletter you are subscribed to (e.g. SaleHoo Newsletter, Members Newsletter, Affilorama Membership, Auction Inspector/Sky High Auctions Members).

You can access all of the SaleHoo newsletters via this link. Scroll down to the bottom to find the links to all the previous newsletters in the series.

Link hidden: Login to view

If you haven't yet, I recommend subscribing to our free 5-part importing course at Link hidden: Login to view which is a step-by-step video guide to importing. Just enter your name and email address into the signup box to get started!

Hope that helps!

Cheers,

Full Member
rollerband
Posts: 10
Joined: 09 Aug 09
Karma: 
29 Oct 09 04:14:03 am
Hi Haydee,
Thanks for your reply.

The emails from SaleHoo might have been sent to your SPAM Box so please have look in there and please ensure that you add @salehoo.com to your whitelist so that all correspondence can get through.


Im using POP3, and by default, the option of 'Send Daily Spam Report' is enabled since day one. I have received nothing about SaleHoo mentioned as SPAM. To further ensure that, I included 'salehoo_members@aweber.com' into my whitelist.

I would also suggest that you check your subscription preference. You can do this by clicking on the link at the bottom of any email that you get from us. It should look like this.

To unsubscribe or change subscriber options visit:
[URL]


I have checked, there's only one option, therefore, I wouldn't be making any mistake for disabling my subscription
Code: Link hidden: Login to view
salehoo_members     Members Newsletter     08-08-2009 11:55 PM

- I don't delete my emails, unless its a Advertisment, or non-paid account.
- My last newsletter I received was on 18-Aug, and that is it.
- Last update was Video: How to generate visitors and money through twitter', and its on 27-Oct. This is good.
- To re-ensure that I will continue to received updates, I save my setting on the option again.

My other non-paid email has been receiving updates and newsletter frequently. And i still don't see why a registered and paid member don't get this premium service.

I understand that it is good to refer previous newsletter from your given link , Link hidden: Login to view So what about getting latest newsletter?
Maybe your team can help on this.. cos im kinda lost when i dont get regular updates.

Thanks,
Edwin

Full Member
rollerband
Posts: 10
Joined: 09 Aug 09
Karma: 
29 Oct 09 04:22:23 am
Just to add on to what i have received after saving the option of subscribing newsletter. Below is the message that appear.

[code:664cfe8d]None of your subscriptions have been changed. If you wish to unsubscribe or subscribe to a list, hit the back button on your browser, and then check or uncheck the appropriate boxes.


Return to SaleHoo Group Limited


Copyright

Free Member
haydee
Posts: 361
Joined: 11 Mar 10
Karma: 
29 Oct 09 03:02:43 pm
Hi Edwin,

I have referred your issue to our Technical Specialist. I will get back to you as soon as I get a feedback from him.

Thanks for your patience regarding this matter.

Cheers,

Full Member
rollerband
Posts: 10
Joined: 09 Aug 09
Karma: 
30 Oct 09 12:28:01 am
Hi Haydee,
Thanks for your help for attending to this issue.
Meanwhile, I will keep u posted if I found any discrepancy on the emails I received.
Cheers,
Edwin

Full Member
rollerband
Posts: 10
Joined: 09 Aug 09
Karma: 
1 Nov 09 05:54:51 am
Hello Salehoo,
I still dont recieved the latest newsletter on 30th Oct.
Edwin

Full Member
rollerband
Posts: 10
Joined: 09 Aug 09
Karma: 
8 Nov 09 12:27:50 pm
Hello Salehoo,
I still dont recieved the latest newsletter on Nov, as well.
Edwin

Free Member
haydee
Posts: 361
Joined: 11 Mar 10
Karma: 
8 Nov 09 03:51:34 pm
Hi Edwin,

The newsletter was sent on 2nd November. Thank you for this added information. Rest assured, our Technical Specialist is looking into this matter. I have not received a feedback from them yet but I will get back to you as soon as I do.

Thank you for your patience regarding this matter.

Full Member
dx159
Posts: 29
Joined: 25 Oct 09
Karma: 
8 Nov 09 06:32:36 pm
how do i get the update emails? i looked in My Salehoo profile
i might just be blind but is there a box somewhere to check?

Free Member
haydee
Posts: 361
Joined: 11 Mar 10
Karma: 
9 Nov 09 01:36:37 am
Hi Edwin,

I was just informed that our newsletter series and updates are currently getting rejigged. That is why you are not getting as many as you should. Hopefully, you will start getting more in the next few weeks so stay tuned! :)

@dx159,

If you go to Link hidden: Login to view and scroll down the page, a pop up box will appear. Just enter your name and email address and we will send you an email to confirm your subscription.

Take care.

Full Member
rollerband
Posts: 10
Joined: 09 Aug 09
Karma: 
9 Nov 09 09:47:54 am
Hi Haydee,
I have_not_received any newsletters since 18 Aug. Not even the one that u mentioned, and including the latest SaleHoo Newsletter on
Nov. 9, 2009.
If this service is only attention to non-paid subscribers, then I should have know what to do next, for one who is still within_56_days of paid-membership.

thanks,
Edwin

Full Member
catsmother73
Posts: 4
Joined: 01 Nov 09
Karma: 
21 Nov 09 07:33:45 pm
Hi - I haven't received nor can I find how to receive newsletters either??
The link Haydee posted just takes me through to signing up to Salehoo which I already have done, so what next??

Full Member
kissanepat1
Posts: 6
Joined: 21 Oct 09
Karma: 
21 Nov 09 11:55:13 pm
The link Link hidden: Login to view only takes me to a page to sign up to Salehoo ? I have already signed up so why do I still see this when it is titled SECRETS. My other e-mail account gets all the salehoo updates but my paid up to Salehoo e-mail gets none. This looks like you are only interested in signing new customers and not looking after your paid customers. I am also still a new customer and am within the 56 day opt out period. Can Salehoo explain what is happening at the moment please ??? Yes mails are answered but no special mails are delivered.

Free Member
haydee
Posts: 361
Joined: 11 Mar 10
Karma: 
23 Nov 09 03:44:54 am
Hi catsmother73 and Kissanepat1,

We apologize for the inconvenience. If you visit the link that I have provided, you should get a pop up box where you will be asked to enter your name and email address to subscribe to SaleHoo updates and newsletter. If you find that you are not receiving any and you are already subscribed, it could be that they are sent to your SPAM Box so please check and add @salehoo.com to your whitelist. Also, you can access all SaleHoo Newsletters through this link: Link hidden: Login to view

Thank you,

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