Why is PayPal telling me to send when the cheque payment was cancelled?

Full Member
simo2601
Posts: 25
Joined: 19 May 10
Karma: 
22 Jun 10 01:22:39 am
Hey all! After reading through the forums I have finally just started up my online business and am happy to be ahead after less than a month!! but I have one transaction which still says payment pending in eBay.

When I go into view the transaction in PayPal it has an image saying 'Ok to post" but then says 'Payment Status: Cancelled'

What's going on? Why is PayPal telling me to send when the cheque payment was cancelled?

Thanks for your help. This item is worth $90 so I would like to get it sorted

Cheers

Simon

Site Admin
richelle_salehoo
Posts: 5226
Joined: 20 Oct 08
Karma: 
22 Jun 10 02:08:59 am
Hi simo2601,

Welcome to the forum! Glad to see you finally posted something :)

You are in a pretty strange situation... I think at this point it would be best to get in touch with PayPal and ask them about the issue at hand before you post your product.

Checks do take time to clear but I don't think it would be reflected as "cancelled" during that time.

:)


Richelle

Customer Support Manager
SaleHoo Group Limited
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Site Admin
irene_salehoo
Posts: 2578
Joined: 21 Mar 10
Karma: 
22 Jun 10 02:49:27 am
Hi Simon,

Nice to hear about your online business getting a good start! ;) Bottom line is not to send if you do not have the payment. Check on your paypal account and see if the money is in. Otherwise, get in touch with Paypal and the buyer.

All the best!


Irene
Site Admin
richelle_salehoo
Posts: 5226
Joined: 20 Oct 08
Karma: 
23 Nov 10 10:25:01 pm
Hi Simon,

Just wondering how this transaction turned out. Did you really get the payment or was the transaction canceled altogether?

Either way I hope it went well on your end with minimal to no losses at all.

:)


Richelle

Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!

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