Buyer dispute and eBay Listing - Help needed

Free Member
shonargaon
Posts: 15
Joined: 18 Mar 10
Karma: 
7 Aug 10 02:39:47 am
hi,

I got some glasses and put them on ebay. since the profit margin is not as high, i didnt want to take the risk of putting them on bidding. i got a basic ebay store and put the prodcuts on them, but not getting much response

my ebay store address is :Link hidden: Login to view

any idea from anyone on what i can change to make it the listings better

I also have a 2nd question, I sold one glass only so far .(Link hidden: Login to view)

the problem is buyer now saying its broken when he received it, i did proper wrapping and made sure it doesnt get broken, the only fault that i can think of now is that i did not offer insurance on international sell (due to high cost), however it was shown in my listinig tht i did not offer insurance and buyer should have known that.

I have told buyer that if its broken upon transpotation then unfortunately i cant take responsibility as there was no insurance. buyers saying i did not pack it properly.

now i am worried abt bad feedback and paypal freezing my account
any suggestion to anyone would be very helpfull

Site Admin
richelle_salehoo
Posts: 5226
Joined: 20 Oct 08
Karma: 
11 Aug 10 12:28:21 am
Hi shonargaon,

I'm not sure exactly how many sellers do this but I do know of a few that offer insurance for products that costs $100 and up. Oftentimes it is given as an option to the buyer, its usually a small fraction of the entire shipping cost.

You might consider offering shipping insurance for the rest of your products to avoid what has happened.

You're right about being worried that the buyer may and might leave you a negative feedback especially since he received a broken product, I'm not sure if it would be wise to offer s refund at this point but you may want to consider it.

You can try the following to help you drive more traffic to your store:

• Submit your product listings to Google product search (fast and free way to get more traffic) Link hidden: Login to view
• Optimize your site for the search engines. Traffic Travis a good free tool to help you do this Link hidden: Login to view
• Set up a blog on your site and create some unique and interesting content. This is also an important part of search engine optimization.
• Leverage traffic from eBay, Amazon or other auction sites. Set up an account with the username the same as your business name and list a few items at attractive prices. Put your website URL in your email signature tags and insert into template eBay emails. Set up an About Me page with photos of your business, yourself and of course, your URL.
• Use Google Adwords – although this can end up being expensive if you don’t do it properly. We recommend the free training site Link hidden: Login to view to learn more.
• Set up an email newsletter on your website. Keeping in touch with existing customers encourages repeat sales.
• Set up an affiliate program.

Also you might like to read erika-garnica's blog post on how to make your listings more attractive to customers:

Link hidden: Login to view
Link hidden: Login to view

Hope this helps :)


Richelle

Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!

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