eBay account suspended - Looking for a new one

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opctebur
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Joined: 25 May 10
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20 Sep 10 11:21:44 am
hi,
i have problem
i need new account on ebay
because my account suspended
and i dont know why
thats why i need new account

and sorry for my english

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richellemonfort
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21 Sep 10 01:38:44 am
Hi opctebur,

Have you tried getting in touched with eBay about your suspended account?

Please note that just because your account was suspended doesn't mean you can open a new one just like that. It would be best to straighten out the problem with your original account.

eBay has a way of tracking down information (like IP address, postal address) and when they see that your new account is connected to your original account - you will end up with 2 suspended accounts.

Hope this helps.


Richelle

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fudjj
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21 Sep 10 04:31:24 am
hi,
i have problem
i need new account on ebay
because my account suspended
and i dont know why
thats why i need new account

and sorry for my english


Hi opctebur

As Richelle has highlighted, best to try and work on getting your current account sorted with eBay if at all possible.

When you say it's suspended, so you mean pending a review or has a review been carried out and the account has been closed?

eBay is obligated to inform you of why a suspension has been placed on your account, so I would be contacting them for complete details at this point.


Mark (fudjj)

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opctebur
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22 Sep 10 10:04:32 am
hi
yes touched with eBay
and i send needed document

identity card
driver licence
and credit card statement

but they not turn back to me

i think they use my private data

thank you

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richellemonfort
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23 Sep 10 02:01:08 am
Hi opctebur,

How long has it been since you emailed them? Ideally, it may take at least 3 business days for them to get back to you.

If you continue to have trouble getting back your suspended account, why not explore other auction sites, like Bonanzle, eCrater, Craigslist and Addoway. These are a few of the promising eBay alternatives which many have gone to.

Hope this helps.


Richelle

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dmdiscounts
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23 Sep 10 02:07:42 am
Does anyone have statistics on Addoway such as traffic and sell thru rate

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richellemonfort
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23 Sep 10 02:20:14 am
Hi dmdiscounts,

This was published last July 21, 2010,

Addoway surpasses 100,000 listings, quadruples sales
Addoway, a social marketplace that helps you buy and sell with your friends and the people they know, has surpassed 100,000 listing posted by merchants, and is reporting a 400% increase in sales.


To read more, Link hidden: Login to view

Hope this helps somehow.. (Sorry wasn't able to find anything more current) :)


Richelle

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opctebur
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23 Sep 10 07:36:59 am
hi again,

i emailed nearly 3 months
and not one time nearly 5 time faxed
when i chat with ebay
they asking again again my data and i always send fax
but nothing

yes, i try bonanzle....

but my items not listed i dont know why

maybe my mistake

thank you

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fudjj
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23 Sep 10 08:43:59 pm
If you are experiencing difficulties with Bonanzle just contact their customer support, they're usually on the ball and assist quite quickly.

In regards to the suspended account, are we talking about eBay or PayPal?

From what you are saying, I'm getting the feeling that it could be a PayPal account that is locked.


Mark (fudjj)

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opctebur
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24 Sep 10 08:36:31 am
hi fudjj

no i am not talking about for paypal account
i have no any problem with that
i am talking only about ebay account

thank you

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erika-garnica
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27 Sep 10 12:10:07 am
Hi opctebur,

I worked at eBay for 6 1/2 years, and helped resolve dozens of suspensions for eBay users, so I may be able to help you.

First and foremost, eBay now allows suspended users to call them and try to resolve their suspensions, so that should be your next move:

1-866-515-3229
1-866-442-3229

As you move through each menu, select the options related to Trust and Safety, resolving account issues or suspensions, or similar options, and if all else fails, once someone finally answers the phone, ask to be transferred to Trust and Safety to resolve your suspension.

First, you said you didn't know why eBay had suspended your account, but then you said that you had contacted eBay and that they had instructed you to fax in some documentation, intended to verify your identity (driver license or other government-issued ID) and address (credit card statement). This means that you were probably suspended because eBay suspected your personal information was falsified, fraudulent, and/or associated with a previously suspended account.

So as soon as you faxed in everything eBay requested, and eBay verified that it was legitimate, accurate, and not associated with a previously suspended account or questionable activity, most likely your account would have been reinstated very quickly. But since your account still hasn't been reinstated after all this time, eBay may have been unwilling to accept the information you faxed in as being legitimate and justifying your reinstatement. Either that, or perhaps you've been sending your information to the wrong fax number. In any event, calling eBay should resolve the problem.

If eBay decided not to accept the information you faxed in, they would definitely have sent you an email regarding this, letting you know that your information hadn't been accepted, so if you never received such an email, you may need to check your spam or bulk email folders for it.

Above all, similar to what others have already told you, DO NOT UNDER ANY CIRCUMSTANCES register or obtain a new eBay account and thereby circumvent your suspension.

If you do so, when eBay finds out (and believe me, they WILL find out), not only will your new account be suspended, but your previous account will never, ever be reinstated, no matter what.

As a side note, EBAY NEVER USES ANYONE'S PRIVATE DATA. They would never do anything so foolish. They make enough money already; they would never risk everything they've created by breaking the law.

I hope that helps!


Erika Garnica
eBay User ID - Theauctionguru
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sales-v
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13 Aug 11 02:58:45 pm
Hi, I had my ebay account suspended recently too. ebay contacted me on ebay itself saying that I have been selling falsified items - this was due to one buyer who put neg f/b saying "item received not original". I tried to resolve this issue with this buyer, by offering him an exchange or full refund, but he refused and said he wanted to warn everyone on ebay.

I just also realised that my supplier was sending replicas - some were original and some replicas. I mentioned this to ebay and told them that I didn't realise that my supplier was doing this and would not have sold them on ebay if I knew. I bought a sample of the item from the supplier and it was really good, so he actually gave me the original. But after I started making a lot of sales, he went behind my back and started giving my other buyers fake items.

Now ebay has suspended my account and am not sure when I'm going to get it back. ebay also recommended other buyers who are waiting for shipment of their items to file in a dispute on paypal. Because I received about 5-6 disputes on paypal (still open cases), paypal has now limited my account.

PLEASE HELP!! I've actually been an ebay seller and buyer since 2005 and mentioned this to ebay but they have not gotten back to me since last week. I am thinking of opening a new ebay and paypal account, but not sure how to go abouts doing this. Is it difficult?

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fudjj
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14 Aug 11 08:38:34 pm
Hi Sales-v

You're not alone with this issue unfortunately!

Having said that, your chances of PayPal lifting your suspension are extremely low in any case like this, it's an area that they are most concentrated on shutting down, and they don't really care about your level of knowledge about what you were actually selling.

What you will see is the snowball effect, as you are already seeing. More buyers will file against you, then eBay will suspend your account there based on your bad trading record, and at that point the game pretty much comes to a close!

My advice, call PayPal and discuss the situation. There is no guarantee of you having success, but if you simply rely on emails to correspond, I can almost guarantee you complete failure 100% of the time.

You need to call then, explain the situation, give them the suppliers name and offer to refund all the customers straight away with the funds that are locked in your account.

Your supplier is not doubt from China, and you were n doubt drop shipping branded items from them, and that's a quick way to get suspended!


Mark (fudjj)

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sales-v
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17 Aug 11 09:02:08 am
hi fudjj, thanks for your advice. It's good to know that many people have experienced exactly the same thing before. Do people open a new ebay account or paypal afterwards? What if they can't get back on ebay and paypal?

And you won't recommend the suppliers from China?

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richellemonfort
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17 Aug 11 11:53:33 pm
Hi sales-v,

This is what Erika said in her post and being an eBay guru, I would take her word for it -

Above all, similar to what others have already told you, DO NOT UNDER ANY CIRCUMSTANCES register or obtain a new eBay account and thereby circumvent your suspension.


eBay will find out about your new account and it will get blocked/suspend just like your original account.

It's often best to comply with any requirements or requests that eBay asks from you once your account gets suspended and hope for the best! If eBay is satisfied with all the documents and proofs they will aim to resolve your suspension, if not then that means you will have to sell elsewhere which is not a complete loss since there are many good alternatives, like Bonanza (where you have an account based on your other post), you could also try Addoway, there's Artfire, Craigslist, and eCrater to name a few.

I think pretty much the same goes for PayPal, since it is owned by eBay.

As for Chinese suppliers we don't generally recommend them if you are looking for authentic brand name products, regardless of the product type so long as it carries a brand name China should not be on your list.

But for no-brand name items they are one of the best sources!

Hope this helps :)


Richelle

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sales-v
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21 Aug 11 01:30:26 pm
So I contacted Paypal and ebay and they said that their decision is final. They will no longer be reinstating my account.

What do people then do in this instance with no Paypal OR ebay?

Please help!

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fudjj
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21 Aug 11 09:39:13 pm
I'm afraid that's pretty much the end of the road in using ebay or paypal at this point. People do try to circumvent ways of getting around suspensions like this, and while I've heard of a few that did get themselves a new account, it was a lot of work and didn't last more than a week before that account was caught and suspended as well.

At this point it will be best if you start looking at alternatives, both selling and payment gateways. Richelle made some good suggestions above that you can check out, I would suggest looking at Ecrater as well.

In regards to China, as Richelle said, the best market on the planet for non-branded items, but despite what some will tell you, branded items at those crazy prices are fake!


Mark (fudjj)

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fm1234
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21 Aug 11 09:49:12 pm
You just have to dust off and move on -- find a credit card processor, look into PayPal alternates like Google Checkout, Paymer, Payoneer etc. (Moneybookers is excellent if you happen to be selling to European markets, where it is very popular) Sell on Bonanza, TinyPay, Amazon, directly from your own website etc. You may well find that being faced with no choice but to find a different market, leads you to find a better one -- almost the only eBay sales I make these days come from a single niche in which I am well-entrenched, and rare wholesale/bulk deals. I'm making


"Failure is not when you fall down. Failure is when you don't get back up."

--J.J. Luna
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richellemonfort
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22 Aug 11 12:37:02 am
-- you can't consider being pushed from a single marketplace, even the biggest one, a death knell for your business. You just have to forge a different path.


Nicely said, Frank :)

@sales-v, the 2 most experienced forum members have spoken. It would be ideal that you take their word for it :)

Many have left eBay and stopped using PayPal by choice not because they were kicked out and you know what those sellers are not doing so bad without both :) Its matter of how you will make an impression to your customers!

All the best!


Richelle

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sales-v
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24 Aug 11 10:13:55 am
thanks all!! I'll definitely try all the advice given! =)

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maz07
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4 Sep 11 10:13:46 am
hi, my eBay account have reach it's limit to sell items. I don't have a good selling background on eBay as i didn't successfully sell my items. How can i upgrade my selling limit on eBay?


mazwen@gmail.com
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richellemonfort
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4 Sep 11 11:04:04 pm
Hi and welcome to SaleHoo maz07,

You will need to contact eBay directly so they can review your account and performance. Should you meet their requirements then your selling limit will be increased. You might find this link helpful - Link hidden: Login to view

Hope this helps :)


Richelle

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maz07
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5 Sep 11 01:10:00 am
hi Richelle,

Thank you for replying me ASAP. I'm worried that they will not upgrade my limit as i didnt meet their requirements. I'll contact you soon if they didn't do that. Ok...

;)


mazwen@gmail.com
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richellemonfort
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5 Sep 11 01:27:56 am
You're welcome maz07 :) I'm happy to be of help. But please note that only eBay can decide on whether they will or will not increase your selling limits.

All the best!


Richelle

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irene_salehoo
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5 Sep 11 06:39:00 am
Hi maz07,

eBay's restrictions on the number of items you can sell is in line with their commitment in preventing the sale of unlawful goods in their platform. Accordingly these limits will help you become a successful seller and ensure a safe experience for all of eBay customers. :)

To determine whether to increase one seller's selling limits, here are some of the factors they need to review related to your account:

Positive buyer feedback
No unresolved disputes with buyers
Selling history (minimum three months) and activity as a seller on the site
Absence of feedback questioning the authenticity of the item(s)
PayPal verification
Compliance with eBay policies
General good standing of the account

And yes, there's nothing much we can do with this policy, and if you feel you qualify, or when you get to satisfy these requirement, just get in touch with them Link hidden: Login to view


Irene
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maz07
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5 Sep 11 02:20:26 pm
hi irene and richelle. Thanks for your feedback. You are right, i need to contact ebay myself. I accidently contacted ebay in india, they asked me to call them for suppport. I'm going to contact ebay in malaysia by email and hopefully they will give their phone number. Ok, bye.


mazwen@gmail.com
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richellemonfort
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5 Sep 11 11:19:47 pm
On behalf of Irene, you're welcome maz07! We hope you get everything sorted out.

All the best :)


Richelle

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t0psales
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5 Sep 11 11:26:05 pm
how do I know what my limits are and what are the limits???

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richellemonfort
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5 Sep 11 11:52:03 pm
Hi T0pSales,

Most of your account-based limits are found in your My eBay. Click "My eBay" at the top of most eBay pages, sign in to your account, then select the All Selling option in the Sell section on the left side of the page (or in the Selling Manager Summary). You will find your Monthly selling limits section showing your current selling activity relative to your monthly limits. You'll see a red alert once you've reached a limit, letting you know you won't be able to sell more items in the current month. You always have the option to request higher selling limits by contacting eBay.

Learn more about your account, category and item limits on eBay -
Link hidden: Login to view

Hope this helps :)


Richelle

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t0psales
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6 Sep 11 12:44:54 am
nope cant find it

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irene_salehoo
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7 Sep 11 02:57:47 am
nope cant find it


Hi TOpSales,

I also cannot see any "monthly selling limits section" in my eBay account. I got into live chat with eBay and asked, and they advised that I inquire about my limits with the Trust and Safety Team. :( And that if ever I will be exceeding the limit, a notification will be sent to me.


Irene
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t0psales
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7 Sep 11 04:09:29 am
I am thinking that because I am on 99.5% and hardly any bad feedback then I may possibly have no limits

Full Member
t0psales
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7 Sep 11 04:09:30 am
I am thinking that because I am on 99.5% and hardly any bad feedback then I may possibly have no limits

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irene_salehoo
Posts: 2578
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7 Sep 11 05:30:00 am
probably! :) I also have good grades so far, I'll try to list as much and see if there will be any alert. :)


Irene
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t0psales
Posts: 382
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7 Sep 11 05:46:30 am
I find it hard to list items manualy and also finding what to list, also making the profit.

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cbdstuff
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24 Jul 12 08:11:36 pm
I found out a old account was suspended,back in 2006.Ebay refused to say why,I of course do not remember but they ended up tracing my credit card to my main account,so now I can only buy on ebay but not sell.Go figure!

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richellemonfort
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25 Jul 12 12:21:18 am
Hi cbdstuff,

You might want to have a read at the advice/tips from Erika on this Link hidden: Login to view

Also, if you really can't sell on eBay then its time you move on to explore and sell on other sites like Addoway, Bonanza, eCrater, RubyLane and Etsy to name a few.

Cheers :)


Richelle

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cbdstuff
Posts: 15
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25 Jul 12 12:36:40 am
trying ecrater now and then I'll venture out.Just wish ebay could tell me why I was suspended,doesn't seem right and why allow me to buy but not sell.

Makes no sense.

Site Admin
richellemonfort
Posts: 5220
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25 Jul 12 02:08:45 am
I agree a definite answer would be much better than to be left blank as to why what happened happened to you. Have you tried calling them?

cheers


Richelle

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cbdstuff
Posts: 15
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25 Jul 12 11:39:19 pm
called them and they just said I couldn't sell but could still buy.They also said they did not have to tell me reason why My account was suspended.I'm thinking it was so long ago,someone just didn't want to back check to 2006.

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