eBay Motors Buyer Protection Program Questions

Full Member
sgr4679
Posts: 103
Joined: 28 Dec 08
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18 Jun 11 06:36:04 am
Hi Everybody,

I have a several questions regarding the eBay Buyer Protection when trading on very expensive ( more than 300,000$) products as there are on the eBay Motors site :

1.How and does the eBay protection work on the motors site (Is there a max. cover) ?
2.Is there any special program on the Motors site for protecting buyers?
3.Is Paypal still the leading payment method, are there more ?
4.How does eBay deals with disputes on both sides?
5.How does financing work in general in this site and how does it combine with the protection?
6.Do people have the option to check the vehicle before buying or they only rely on the seller?

Thank you for your time and help

Site Admin
richellemonfort
Posts: 5220
Joined: 20 Oct 08
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20 Jun 11 01:03:06 am
Hi sgr4679,

I have not traded personally on eBay Motors, but here are the answers I found for your concerns -

1.How and does the eBay protection work on the motors site (Is there a max. cover)? and 2.Is there any special program on the Motors site for protecting buyers?

eBay offers eBay Motors Vehicle Purchase Protection (VPP) program provides protection of up to $50,000 against losses associated with some types of fraud. You're automatically enrolled in the program at no charge when you buy an eligible vehicle on the eBay Motors site. VPP offers protection only for losses associated with eligible transactions for qualifying vehicles in certain situations.

To learn more about VPP, please go to Link hidden: Login to view

3.Is Paypal still the leading payment method, are there more ?

Ideally, eBay encourages you to use PayPal as well as Escrow but they also offer financing through their own financing center.

To learn more about your options please go to - Link hidden: Login to view

4.How does eBay deals with disputes on both sides?

If you haven't already, contact the seller. If the seller doesn't make things right, you can submit a reimbursement request through the VPP program. Here's how:
* Contact us to request a reimbursement no later than 30 days after the date that the listing ended.
* Submit all documentation (purchase receipts, repair estimates, etc.) requested by the VPP administrator.
* Receive reimbursement determination and payment (if approved) --generally no longer than 30-45 days.

VPP offers protection only for losses associated with eligible transactions for qualifying vehicles in certain situations. To learn more about eBay's VPP policy page, please go to Link hidden: Login to view

5.How does financing work in general in this site and how does it combine with the protection?

For your financing needs it would be best if you visit - Link hidden: Login to view and also remember that offers and bids for vehicles on eBay are non-binding. However, you shouldn't bid unless you intend to buy the vehicle.

6.Do people have the option to check the vehicle before buying or they only rely on the seller?

That would depend on the seller, but you can personally visit or have a vehicle inspection service (Link hidden: Login to view) visit the vehicle to ensure accurate representation.

Hope this helps :)


Richelle

Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!
Full Member
sgr4679
Posts: 103
Joined: 28 Dec 08
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20 Jun 11 06:59:38 am
Thanks a lot Richelle for the detailed info about this issue, it is much appreciated.

A few more issues regarding this subject :

1.basically what you say is that if i buy a vehicle worth 80,000$ I'm only covered for 50,000$ by the VPP ?

2.If a customer uses the Escrow services he receivers a full protection, in this case the entire amount of 80,000$?

Thank you very much !

Site Admin
richellemonfort
Posts: 5220
Joined: 20 Oct 08
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21 Jun 11 12:09:39 am
You're welcome sgr4679 :) Glad to be of help!

Below is the information I found in reply to your questions -

1.basically what you say is that if i buy a vehicle worth 80,000$ I'm only covered for 50,000$ by the VPP ?

Basically, yes since the maximum reimbursement amount per vehicle is $50,000. So even if your car is worth more the VPP will only cover 50k of it. That is precisely why eBay encourages buyer to diligently do your pre-purchase research and inspection of the vehicle.

2.If a customer uses the Escrow services he receivers a full protection, in this case the entire amount of 80,000$?

Knowing how Escrow works, yes, it would be safe to assume that the entire amount will be 'covered' since the seller will not receive his payment unless the buyer gives the GO signal of satisfaction. Please note that the VPP program provides protection against certain losses associated with some types of fraud and you are automatically enrolled in the program at no charge when you complete the purchase of an eligible vehicle on the eBay Motors site (motors.ebay.com).

Hope this helps :)


Richelle

Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!
Full Member
sgr4679
Posts: 103
Joined: 28 Dec 08
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21 Jun 11 12:22:33 pm
Thanks again Richelle :)

While we're on the subject can you tell if Google Checkout also covers your purchase 100% and do they support any transaction's rate, let's say 200$ as for Million$?

Thanks a lot

Site Admin
richellemonfort
Posts: 5220
Joined: 20 Oct 08
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22 Jun 11 12:26:50 am
Hi again sgr4679,

From what I know, Google Checkout is pretty much the same as PayPal and other merchant checkout accounts and does not offer an escrow type of coverage. My notion was confirmed by this post on Google Checkout's forum -

Link hidden: Login to view

Hope this helps :)


Richelle

Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!
Full Member
sgr4679
Posts: 103
Joined: 28 Dec 08
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22 Jun 11 06:56:26 am
Thanks a lot !

Site Admin
richellemonfort
Posts: 5220
Joined: 20 Oct 08
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23 Jun 11 12:11:14 am
You're welcome sgr4679 :)

Glad to have been of help! If there is anything else you need help with, you know where to find us.

Cheers!


Richelle

Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!
Full Member
fm1234
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23 Jun 11 02:39:09 am
Google Checkout's payment maximums are $10,000 for e-mail invoices and $100,000 for buy it now buttons (last I checked, which was a while back -- but I doubt they've changed much if at all.)

It should be borne in mind that any payment system, whether PayPal, GC, an online merchant gateway like Authorize.net or even your own local bank, is going to raise its eyebrows and ask for some details if you start sending cash flow through it that sticks out from your usual activity (doubly so if it's a new account and you have no history to which they can compare the new activity.) This is just a part of moving real money around, and not something on which you can really shop for a "willing provider."

Besides, if you are seriously looking at moving around a couple of million dollars on a regular basis, the best place to look for payment handling is going to be with a bank who handles commercial accounts, ideally one local to you, or local enough that you can go there in person on any weekday without having to displace your schedule. You'll get lower fees, better service, and if you are a face and voice vs. a name on a computer screen, you'll tend to have a much easier time dealing with any fraud, tax and other issues you might encounter in the course of your business. Fees alone are a compelling selling point -- it only takes half a percent difference in the discount rate for you to save $10,000 on $2 million.


Frank


"Failure is not when you fall down. Failure is when you don't get back up."

--J.J. Luna
Full Member
sgr4679
Posts: 103
Joined: 28 Dec 08
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23 Jun 11 06:21:38 am
Thanks Frank,
You know i was wondering about G.C :

As part of my company's payment process one of our terms is that the minute the buyer completes the transaction we receive our fees share.
let's say that the buyer paid using PayPal, they deduct a percentage from the transaction and transfer it to us.
Is it possible here also?
And if so can i please get a fully explanation how it works with Google checkout?

Your reply will be much appreciated.
Thanks.

Full Member
fm1234
Posts: 836
Joined: 14 Dec 05
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24 Jun 11 02:55:22 am
My experience with Google Checkout is limited to testing; that said, as far as I am aware, and if I am understanding your question correctly, funds go straight to your GC wallet just as they do to your PayPal account.


Frank


"Failure is not when you fall down. Failure is when you don't get back up."

--J.J. Luna
Full Member
sgr4679
Posts: 103
Joined: 28 Dec 08
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24 Jun 11 10:01:00 am
Frank,
Since our web site is a platform that connects buyers and sellers, so when a transaction occurs when the buyer transfers the money to the seller, at that point the fee will deducted and will be transferred to us.

Is it possible?

Full Member
fm1234
Posts: 836
Joined: 14 Dec 05
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24 Jun 11 12:44:04 pm
I would think that, regardless of which payment processors you use, for that to be handled automatically you'd need to have buyers transferring funds to you, which would then be transferred to the seller less your fee. Otherwise your only option would be to do the same as eBay, Amazon and practically every other site which connects buyers and sellers, and invoice your members.


Frank


"Failure is not when you fall down. Failure is when you don't get back up."

--J.J. Luna
Full Member
sgr4679
Posts: 103
Joined: 28 Dec 08
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26 Jun 11 05:27:55 am
Thanks Frank !

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