Fall September Special

help with problem buyer


foxyroxy
Full Member
  • Posts: 17
  • Joined: 03 Jan 08
  • Karma:
17 Mar 08 10:35:36 am
i have just started selling on ebay - i only make about $20 profit per week at the moment

anyway i recently was contacted by a buyer who complained she hadn't received her parcel

i told her the address i had sent it to & when

the buyer then told me that she didn't live at that address anymore, but that she had forgotten to update her new address on ebay

buyer now wants me to refund her money

1. it's not my fault that the buyer gave me the wrong address
2. i only made $1.50 profit on that transaction & if i refund the money i'll make a loss of $15

what would you do?


thickmeat79
Full Member
  • Posts: 13
  • Joined: 19 Feb 08
  • Karma:
17 Mar 08 11:38:15 am
i have just started selling on ebay - i only make about $20 profit per week at the moment

anyway i recently was contacted by a buyer who complained she hadn't received her parcel

i told her the address i had sent it to & when

the buyer then told me that she didn't live at that address anymore, but that she had forgotten to update her new address on ebay

buyer now wants me to refund her money

1. it's not my fault that the buyer gave me the wrong address
2. i only made $1.50 profit on that transaction & if i refund the money i'll make a loss of $15

what would you do?


Well in my opinion, you absolutely did nothing wrong. It doesn't matter who you contact about this problem, most likely they are going to tell you the same thing. You have nothing to worry about. It was her fault that she hadn't updated her info. This is why it is good to keep an update on things like this. Now if the person(s) who currently live at the address it was sent to, forward the package back to you, then that would be great, but then that would mean you would have to pay for shipping all over again, and if I were you, I would make her pay for the shipping again, because the bottom line is that it was NOT your fault. Many times, when a person does an address change, the post office will deliver it to the new address anyway, that is if it has been under 60 days since she moved out. If it were me, I would go about it very nicely and send her an email saying that the item was shipped to the address given, and since she didn't update her info, she would need to go to her old address and try to see if she can get the package from the new tenants, because you did your part by shipping it out. Let her know that the only way for her to get a refund is if you get the package back in the same condition. I would also probably not want to do business with this person again due to the fact that she is not responsible when it comes to important things such as updating her address. I know mistakes happen, but why should you have to suffer for her mistake?


aussiebares
Full Member
  • Posts: 168
  • Joined: 17 Feb 08
  • Karma:
17 Mar 08 02:08:34 pm
let her know it's her fault not your's, be stern but suttle about how you tell her. And as for a refund tell her sorry i shipped it to the address given to me at the time. Shit your not a mind reader. Some buyers think you have to pay for there fu ck up. Don't give in stand by your principles.


jimmy_huber
Free Member
  • Posts: 2867
  • Joined: 11 Mar 10
  • Karma:
17 Mar 08 05:42:58 pm
I wouldnt refund her at all. She is expecting you to pay for her mistake. In Ebays Tos she has to provide an accurate address. She did not, so she is at fault. Id make sure to keep a copy of her mesage to you stating she forgot to update her address. This would be helpfull if a dispute arised.


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vwillams
Full Member
  • Posts: 36
  • Joined: 01 Dec 05
  • Karma:
17 Mar 08 11:16:46 pm
I have run into that same problem. If she paid you with paypal, she did not update her address there either. Check paypal and see if there was a note atthe bottom of the invoice stating that she had moved. Did you use delivery confirmation? If you used delivery confirmation and insurance you should track the package so you at least get something in return. I would state in your next auction that insurance is optional. That way if in the future the buyer declines then you are not obligated. In this case it is not your fault this person never changed the address. They will give you a neg feedback do not feel bad it will pass.

why are your profits so low anyway? Use this calculator to give you a rough estimate of how you should format your listings.It is an ebay calculator. Link hidden: Login to view

You can also do free resarch on terapeak.com prior to listing, to find out on how your product faired in the past. Good luck and Welcome to Ebay.


grahamg
Free Member
  • Posts: 383
  • Joined: 12 Jul 07
  • Karma:
22 Mar 08 08:36:09 am
Send Vinnie round with a baseball bat....LOL (only joking).


 

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