SaleHoo Email

Hi,

I installed thunderbird for my email but it doesn't work so I would like to know if I can downloade microsoft outlook for free somewhere ?

thanks you :)

What kind of issue is Thunderbird giving you? I've been using it for years; would be happy to try to help or point you in the direction of help to get it going.


Frank

Well I can't receive or send email ...

Does it give you any specific error message when you try to send an e-mail?

Did you set the outgoing and incoming to the proper POP and SMTP setting.

Maybe not which one goes in outgoing and incoming ... maybe that my problem.

When I try to send an email it says :
The connexion to the server SMTP ''mail.ddmemail.com'' has expired.

When I try to send an email it says :
The connexion to the server SMTP ''mail.ddmemail.com'' has expired.

You need to find out the POp and SMTP settings from your internet provider.

aahh I thought I had to take the one that salehoo give ...?

No, it's as Planes has indicated above, these come from you IP themselves. Just contact their support and that will be sorted in no time.

Let's say my internet is with Bell ... I need to contact them for my pop and SMTP ?

Yep!

they told me since it the email from SaleHoo ... it is SaleHoo that should give me my pop and my SMTP ...

where I find it ?

Hi Christopher,

I'm not that familiar with setting this up but I asked one of our senior staff to help out and he suggested -

POP3

server
mail.ddmemail.com
username
example@example.com (your full email address)
password
******** (your password)

SMTP

server
mail.ddmemail.com
username
example@example.com (your full email address)
password
******** (your password)

Kindly make sure that SSL is not checked in the POP3 and SMTP configuration. If you are still getting error, please prepare a screenshot and email it to us at support@salehoo.com

Please let us know how you get on.

Hope this does the trick :)

It says that thunderbird didn't find the paramter or information to create the mail.

Hi Christopher,

Thanks for your quick update and sorry it still didn't quite work.

I have forwarded all thread to our technical staff and hopefully he can figure it out in the next couple of days :)

We will update you and this thread once we get his feedback.

Talk to you soon!

Alright thanks you!

waiting for your update :P

Hi,

Do you have any answer concerned about my email problem ...?

Hi Christopher,

Sorry for the delay, please note that our technical staff is working on the issue. He had to first install thunderbird since he is not currently using it. I have sent a follow up and I have forwarded your post to him as well.

I will let you know as soon as he updates us.

Cheers!

Hi Christopher,

As advised by our senior staff members - please use the following settings:

Your Name: (Your Name)
Email Address: email@mystore.com (Your Salehoo Store Mailbox)
Password: (The Password you used when you created the mailbox)

A) Normal Settings

Incoming: POP3
Server Hostname: mail.ddmemail.com
Port: 110
SSL: None
Authentication: Normal password

Outgoing: SMTP
Server Hostname: mail.ddmemail.com
Port: 587
SSL: None
Authentication: Normal password

B) Alternatively, if they would like to use secure connection when sending messages, they should use the settings below:

Incoming: POP3
Server Hostname: mail.ddmemail.com
Port: 110
SSL: None
Authentication: Normal password

Outgoing: SMTP
Server Hostname: mail.ddmemail.com
Port: 465
SSL: SSL/TLS
Authentication: Encrypted password

Please note that this setting does not only apply to Thunderbird, it should also work with Outlook, Outlook Express, Mac email client and others.

Hope this helps :)