SaleHoo Email

Free Member
christopher12
Posts: 38
Joined: 21 Jan 11
Karma: 
14 Oct 11 07:06:29 pm
Hi,

I installed thunderbird for my email but it doesn't work so I would like to know if I can downloade microsoft outlook for free somewhere ?

thanks you :)

Full Member
fm1234
Posts: 836
Joined: 14 Dec 05
Karma: 
15 Oct 11 08:52:12 pm
What kind of issue is Thunderbird giving you? I've been using it for years; would be happy to try to help or point you in the direction of help to get it going.


Frank


"Failure is not when you fall down. Failure is when you don't get back up."

--J.J. Luna
Free Member
christopher12
Posts: 38
Joined: 21 Jan 11
Karma: 
16 Oct 11 05:42:35 pm
Well I can't receive or send email ...

Full Member
fm1234
Posts: 836
Joined: 14 Dec 05
Karma: 
16 Oct 11 07:45:32 pm
Does it give you any specific error message when you try to send an e-mail?


"Failure is not when you fall down. Failure is when you don't get back up."

--J.J. Luna
Full Member
planes
Posts: 839
Joined: 19 Jul 07
Karma: 
18 Oct 11 05:41:45 am
Did you set the outgoing and incoming to the proper POP and SMTP setting.

Free Member
christopher12
Posts: 38
Joined: 21 Jan 11
Karma: 
18 Oct 11 03:02:02 pm
Maybe not which one goes in outgoing and incoming ... maybe that my problem.

Free Member
christopher12
Posts: 38
Joined: 21 Jan 11
Karma: 
20 Oct 11 01:30:50 am
When I try to send an email it says :
The connexion to the server SMTP ''mail.ddmemail.com'' has expired.

Full Member
planes
Posts: 839
Joined: 19 Jul 07
Karma: 
20 Oct 11 03:05:04 am
When I try to send an email it says :
The connexion to the server SMTP ''mail.ddmemail.com'' has expired.


You need to find out the POp and SMTP settings from your internet provider.

Free Member
christopher12
Posts: 38
Joined: 21 Jan 11
Karma: 
20 Oct 11 02:15:11 pm
aahh I thought I had to take the one that salehoo give ...?

Site Admin
fudjj
Posts: 5770
Joined: 27 Jul 07
Karma: 
20 Oct 11 08:49:33 pm
No, it's as Planes has indicated above, these come from you IP themselves. Just contact their support and that will be sorted in no time.


Mark (fudjj)

Community Manager
SaleHoo.com

Link hidden: Login to view
Free Member
christopher12
Posts: 38
Joined: 21 Jan 11
Karma: 
20 Oct 11 09:26:11 pm
Let's say my internet is with Bell ... I need to contact them for my pop and SMTP ?

Site Admin
fudjj
Posts: 5770
Joined: 27 Jul 07
Karma: 
20 Oct 11 09:32:30 pm
Yep!


Mark (fudjj)

Community Manager
SaleHoo.com

Link hidden: Login to view
Free Member
christopher12
Posts: 38
Joined: 21 Jan 11
Karma: 
26 Oct 11 01:00:12 am
they told me since it the email from SaleHoo ... it is SaleHoo that should give me my pop and my SMTP ...

where I find it ?

Site Admin
richellemonfort
Posts: 5220
Joined: 20 Oct 08
Karma: 
26 Oct 11 02:14:49 am
Hi Christopher,

I'm not that familiar with setting this up but I asked one of our senior staff to help out and he suggested -

POP3

server
mail.ddmemail.com
username
example@example.com (your full email address)
password
******** (your password)

SMTP

server
mail.ddmemail.com
username
example@example.com (your full email address)
password
******** (your password)

Kindly make sure that SSL is not checked in the POP3 and SMTP configuration. If you are still getting error, please prepare a screenshot and email it to us at support@salehoo.com

Please let us know how you get on.

Hope this does the trick :)


Richelle

Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!
Free Member
christopher12
Posts: 38
Joined: 21 Jan 11
Karma: 
26 Oct 11 08:30:09 pm
It says that thunderbird didn't find the paramter or information to create the mail.

Site Admin
richellemonfort
Posts: 5220
Joined: 20 Oct 08
Karma: 
26 Oct 11 11:51:54 pm
Hi Christopher,

Thanks for your quick update and sorry it still didn't quite work.

I have forwarded all thread to our technical staff and hopefully he can figure it out in the next couple of days :)

We will update you and this thread once we get his feedback.

Talk to you soon!


Richelle

Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!
Free Member
christopher12
Posts: 38
Joined: 21 Jan 11
Karma: 
27 Oct 11 02:06:37 am
Alright thanks you!

waiting for your update :P

Free Member
christopher12
Posts: 38
Joined: 21 Jan 11
Karma: 
31 Oct 11 02:01:45 pm
Hi,

Do you have any answer concerned about my email problem ...?

Site Admin
richellemonfort
Posts: 5220
Joined: 20 Oct 08
Karma: 
31 Oct 11 09:53:48 pm
Hi Christopher,

Sorry for the delay, please note that our technical staff is working on the issue. He had to first install thunderbird since he is not currently using it. I have sent a follow up and I have forwarded your post to him as well.

I will let you know as soon as he updates us.

Cheers!


Richelle

Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!
Site Admin
richellemonfort
Posts: 5220
Joined: 20 Oct 08
Karma: 
3 Nov 11 12:27:59 am
Hi Christopher,

As advised by our senior staff members - please use the following settings:

Your Name: (Your Name)
Email Address: email@mystore.com (Your Salehoo Store Mailbox)
Password: (The Password you used when you created the mailbox)

A) Normal Settings

Incoming: POP3
Server Hostname: mail.ddmemail.com
Port: 110
SSL: None
Authentication: Normal password

Outgoing: SMTP
Server Hostname: mail.ddmemail.com
Port: 587
SSL: None
Authentication: Normal password

B) Alternatively, if they would like to use secure connection when sending messages, they should use the settings below:

Incoming: POP3
Server Hostname: mail.ddmemail.com
Port: 110
SSL: None
Authentication: Normal password

Outgoing: SMTP
Server Hostname: mail.ddmemail.com
Port: 465
SSL: SSL/TLS
Authentication: Encrypted password

Please note that this setting does not only apply to Thunderbird, it should also work with Outlook, Outlook Express, Mac email client and others.

Hope this helps :)


Richelle

Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!

Wait! Want Some FREE Supplier Details?

Discover four of the most profitable niches on eBay and get details for the best suppliers for these niches. Enter your details below and we will send them instantly.

Thanks! Please check your email inbox.

Your list of profitable markets and supplier details are on their way to your email inbox.
Be sure to add support@salehoo.com to your safelist to ensure we can deliver the free suppliers details to you.

If you haven't received an email from us in 5 minutes, please check your spam folder or email us at support@salehoo.com.