Should I put phone number in the Contact details?

Hi All
I have almost completed my website and I am thinking about what contact details I should provide. I'm a 'one man band' and I am just starting out. I won't be available to answer the phone from 3pm to 4pm at this stage (I should become more available when I earn more).
I would like to avoid putting a phone number on the site and just have a customer support email address and a contact form. Has anyone had success with this approach? Would this cause me to loose my customer's trust? I will be drop shipping patient and physiotherapy aids.

Thanks in advance to anyone that can give me some advice!
Linda

Hi Linda and congrats on getting your business to the launching stage.

I wouldn't consider a phone number as important, in fact as you are going to be drop-shipping, I would suggest NOT having a number. The last thing you want is to take a call from a customer having an issue that you in turn then need to follow-up with your supplier on, that is a very quick way to lose confidence with a customer.

Contact form, email address and I would suggest an online support option as well. Even if you're not online between certain hours, it's a very convenient way for customers to leave you a quick message and it, in fact, gives a very positive perception of switched on customer service just having that option, whether it's online or not.

So those 3 things are what I would certainly suggest going with.

The big key, make sure that you service the inquiries as a priority.

Cheers

Hi Mark
Thank you so much for your reply. I really value your advice!
I had never thought of offering online support. Makes a lot of sense because I also trust companies that have online support, regardless of whether they are available at the time or not.
Cheers
Linda

Welcome Linda, good luck with it all :)