Wholesale & eBay Forum Selling Products Online & Marketing Should I put phone number in the Contact details?

Should I put phone number in the Contact details?


lindaminotto1231
Full Member
  • Posts: 7
  • Joined: 15 May 17
  • Karma:
26 Sep 17 10:37:26 am
Hi All
I have almost completed my website and I am thinking about what contact details I should provide. I'm a 'one man band' and I am just starting out. I won't be available to answer the phone from 3pm to 4pm at this stage (I should become more available when I earn more).
I would like to avoid putting a phone number on the site and just have a customer support email address and a contact form. Has anyone had success with this approach? Would this cause me to loose my customer's trust? I will be drop shipping patient and physiotherapy aids.

Thanks in advance to anyone that can give me some advice!
Linda


Linda


fudjj
Site Admin
  • Posts: 6364
  • Joined: 27 Jul 07
  • Karma:
26 Sep 17 06:49:30 pm
Hi Linda and congrats on getting your business to the launching stage.

I wouldn't consider a phone number as important, in fact as you are going to be drop-shipping, I would suggest NOT having a number. The last thing you want is to take a call from a customer having an issue that you in turn then need to follow-up with your supplier on, that is a very quick way to lose confidence with a customer.

Contact form, email address and I would suggest an online support option as well. Even if you're not online between certain hours, it's a very convenient way for customers to leave you a quick message and it, in fact, gives a very positive perception of switched on customer service just having that option, whether it's online or not.

So those 3 things are what I would certainly suggest going with.

The big key, make sure that you service the inquiries as a priority.

Cheers


Mark (fudjj)

Community Manager
SaleHoo.com

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lindaminotto1231
Full Member
  • Posts: 7
  • Joined: 15 May 17
  • Karma:
26 Sep 17 10:13:25 pm
Hi Mark
Thank you so much for your reply. I really value your advice!
I had never thought of offering online support. Makes a lot of sense because I also trust companies that have online support, regardless of whether they are available at the time or not.
Cheers
Linda


Linda


fudjj
Site Admin
  • Posts: 6364
  • Joined: 27 Jul 07
  • Karma:
26 Sep 17 11:56:43 pm
Welcome Linda, good luck with it all :)


Mark (fudjj)

Community Manager
SaleHoo.com

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