Why do I only get 10 "research topics" per day?

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hpygolkyone
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Joined: 12 Jan 12
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17 Jan 12 10:14:08 pm
I've spent 2 days running all over this site, just to make sure I am not asking a question which has already been answered 100 times...........what the heck, let's make it 101 times!

I was merrily doing product analysis searches, when this ominous message scrolled down (like it was sent from the Almighty in a big booming voice, or perhaps a burning bush) and reported that I had done 10 searches and that I couldn't do anymore than 10 and that I must now go stand in the corner for a timeout.

I probably broke some Salehoo rule and will get bounced off this site by doing 10 searches. But honest, I may have done 10 searches, but I did them over a course of 3 days! I stood in the corner like any good Salehoo NewGuy would and have learned my lesson.

How can I make nice with the Salehoo gods and do more "research analysis"?

1. Wash Mark's car?
2. Flowers and candy for Richelle?
3. Throw an evil-doer supplier into a volcano?

I breathlessly await your response.

John






Site Admin
fudjj
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Joined: 27 Jul 07
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17 Jan 12 10:40:18 pm
Well I can't speak for Richelle, although I would suggest she, or any other of our customer support team wouldn't say NO to chocolates or flowers.

That said, I can speak on behalf of myself, and while I have no control over the set functions of the site, I wouldn't say no to a free car wash for sure if you're offering John :)

In regards to what that message is all about, I've got absolutely no idea personally, but I will chase it up with admin for you, so you won't have to hold your breath too long ........ fingers crossed :)


Mark (fudjj)

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fudjj
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17 Jan 12 11:03:38 pm
OK, word back from our department head is that there is, as you have correctly identified, a 10 search limit on the research tool. This limit automatically re-sets every 24 hours, and it re-sets from the time of your last search.

So for example, if you create 9 searches at 11.58pm and then 1 at 12.04am the next day, your limit will re-set in 24 hours time from your 10th search, made at 12.04

I'm not sure how accurate your 3 day assessment was in your post, I'm guessing it may well have just felt like 3 days. That said, if you have in fact done the searching over a period of 3 days, then we will have to bring it to the attention of the development team so they can look into it.

I'll just wait until I get confirmation from you that your 10 searches were well outside of the set 24 hour period and getting closer to 60 hours before I get the development team involved :)


Mark (fudjj)

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hpygolkyone
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17 Jan 12 11:25:57 pm
Mark,

Here are the facts as I know them:

1. Became a member on 1/12/2012...around 2:00 p.m. PST
2. After noodling around the site, came across "research labs" link.
3. Already had 1 "product analysis" for Vera Bradley (it was a pre-loaded test so I could see how the link worked, I assume?).
4. Did a few more "product analysis" during the next couple of days and thinking: "I'm getting the hang of this, no worries".
5. Day 3: spent most of the day just reading threads and posts and redirects and AY AY YI......eyeballs are falling out of their sockets!
6. Day 4: Okay, lets get serious! In the span of 1 hour I did a lot of "product analysis". Last search done approximately 7:00 p.m. PST
7. Day 5: Ominous message.

If I somehow get back on by 7:00 p.m. PST 1/17/2012, I will let you know, but it sure seems like I have a running total of "research analysis" from the day I signed up?

John

Site Admin
fudjj
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17 Jan 12 11:34:12 pm
Yep, drop me PM if there are any issues with the search not re-setting after 7pm, maybe give it till 7.30 to be sure. If there is an issue with the re-set, I'll get it passed straight onto the development team so they can step in a sought it out.

If anyone else is experiencing similar, also drop me e PM. If we have a problem, we need to ensure it is fixed asap.

Cheers


Mark (fudjj)

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hpygolkyone
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17 Jan 12 11:47:12 pm
Thanks Marc,

Your customer service ROCKS!

I can tell, because customer service is my real hot button. Too many companies these days make a person feel like you are doing THEM a favor, by using them.

I have read enough threads and responses to see that you guys are like BAM!......right on top of the issue. That's awesome!

John

Site Admin
fudjj
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18 Jan 12 12:12:52 am
On behalf of all of the customer service team, we appreciate that John. We are very strong on customer service because we have all had many really bad experiences ourselves, so there is always a strong focus for us.

Cheers


Mark (fudjj)

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richellemonfort
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18 Jan 12 01:26:28 am
Welcome to SaleHoo, John :)

I agree with Marc, flowers and a box of chocolates would definitely make me smile!

I think there will be an update soon about how you can do more than 10 searches per day, not sure when yet but just keep an eye.

Nice to have you on board!


Richelle

Customer Support Manager
SaleHoo Group Limited
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vpetty
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18 Jan 12 02:33:44 pm
I have been a member of salehoo for 3 days - in that time I have done maybe 6 research topics --- none of these searches have produced any research data (even though each topic shows sales data on Terapeak). I read this forum this morning to see if i was doing something wrong. Left forum and tried a topic and got the limit of 10 message

Site Admin
fudjj
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18 Jan 12 08:52:32 pm
John has confirmed for me this morning that the auto re-set is working fine, in fact it re-set to the minute, using his words.

You don't seem to be 100% in regards to the actual amount of searches you have made, so I would suspect that you made just a few more than you realized and that is what has seen the limit set.

Give it the 24 hours now and you will see the search limit re-set itself.

Cheers


Mark (fudjj)

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lapshopoffice
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21 Aug 12 12:23:38 pm
Not Happy Jan
I also came across this limit of ten! - Sorry but this is absolutely ridiculous, Going through the 5 steps to christmas success blog and you say get a list of at least 20 niche idea's, and check there sell through rate - it must be above 50%, What good is this tool if you get through ten of your niches without a sell through rate of 50% - I have to wait another 24 hours??????

Sorry guys but once again this is absolutely ridiculous
this in my opinion should be unlimited! I need to get this done today, not over the period of a week!

I need to look for better tools I think!


Regards
Wayne Rosa
Site Admin
richellemonfort
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22 Aug 12 01:20:35 am
Hi Wayne,

We are sorry for how inconvenient it is to actually find a profitable niche with the current 10 searches per day limit. Our Research Lab has a global search limit which is being shared by all our members thus the set limit per member.

Please be assured that our developers are working on a way to increase this limit or on a way to offer options to have unlimited searches but unfortunately this is not yet ready.

I perfectly understand your frustrations, I too use the Research Lab to do my niche research for our Market of the Week Blogs (which are temporary on hold to make way for our special blog series). There are searches that I have to make a week in advance or a few days in advance to ensure that the limit will not delay my blog :)

But that's the thing, Research will not happen overnight and especially finding a niche!

Again our apologies.


Richelle

Customer Support Manager
SaleHoo Group Limited
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