I also had an account with them.
I found them very poor and could notfind decent products to sel, there are more wholesalers than dropshippers, I asked for a refund and in fairness recieved it within 3 days.
There well set up but I did not find them great
In the case with WWB I thought they misrepresented their service, and thank go they honor their refund policy.
I think you should demand refunds for products that dont live up to their promise. I have been known to return icecream to store 24 if its freezer burned. Which by the way is their policy to have freezer burned icecream.
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