Banggood Wire transfer payment Problem

Free Member
gyeltshenretailer93
Posts: 12
Joined: 24 Jun 15
Karma: 
29 Aug 16 04:51:27 pm
Dear Suppliers:

I had being drop shippers for almost 6 months and until then I haven't faced any problem. So I decided to buy at bulk from them through wire transfer as mode of payment as I cannot use PayPal through credit card and moreover, PayPal service is very limited in our country.

On 16/8/2016, I have confirm my payment for order No: 17359038 and on the following day I have mail customer service with payment receipts as a payment evidence and until now, my payment was not confirm. The one of the sale representative inform me that the payment receipts send by me was not enough to confirm the payment and asking screen shot for further payment evidence. So I visited my Bank and requested for screen shot, and to my surprise they said that Payment receipts it self is the evidence. If payment didn't happens, they said they won't provide me with payment receipts.

On the same days, I have actually wire transfer four suppliers two from USA and two from China (Including bangood). All my order's payment was confirm except Banggood. I personally belief that checking one's bank statement by the suppliers should confirm payment but it's not happening in this case, instead of suppliers checking their bank statement, they are asking payment proof despite providing payment receipts.

I want SaleHoo and Banggood sales representative in this forum to help me to persuade Banggood payment department to once again check their bank statement and confirm my order's payment instead of asking screen shot payment evidence. I agreed to deal with them based on SaleHoo positive feedback on them, so please sort out my problem.

I am afraid I won't be able to deal with them in future if wire transfer is very complicated with them as this is only one payment option available in our country for bulk and huge order.

So please don't disappointed the regular customers who had being working with you for such a long time as drop shippers. So now my business is totally rely on bulk purchasing to fill the gap of instant delivery to my customers, instead of letting customer to wait for 20-30 days.

So please help me!!

Customer ID: Link hidden: Login to view (wholesale account)
Link hidden: Login to view (Dropshippers account)

Site Admin
fudjj
Posts: 5913
Joined: 27 Jul 07
Karma: 
29 Aug 16 10:39:18 pm
Hi Chencho,

I've passed this onto support and Shane is going to follow up with Jessica form BangGood on your behalf to work on getting a resolution to the payment problem for you. So Shane or Jessica herself will be in touch with you shortly.

Cheers


Mark (fudjj)

Community Manager
SaleHoo.com

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Directory Approved Supplier
banggood
Posts: 167
Joined: 28 Oct 15
Karma: 
30 Aug 16 03:10:58 am
Dear Customer
This is jessica from banggood dropship department.
First ,we are sorry that you get problem with wholesale order ,as you have join wholesale problem and here are two different department of dropship program and wholesale program in banggood ,so I have pass your order problem to wholesale manager. they will contact you as soon as possible to help you check your order problem .please pay attention to check the e-mail and we will help you to find a good way to solve this problem .

Hope for your kindly understanding
Jessica


If we ever got a chance to draw your attention,
Please register as a member first at Link hidden: Login to view
So you can apply as a dropship member by this link:Link hidden: Login to view
Skype: bgdropshipping
Email: dropshipping@banggood.com
Full Member
blazobozovic1
Posts: 9
Joined: 31 Aug 16
Karma: 
6 Sep 16 02:20:38 pm
Has this been resolved?

Directory Approved Supplier
banggood
Posts: 167
Joined: 28 Oct 15
Karma: 
7 Sep 16 03:37:22 am
blazobozovic1 wrote:Has this been resolved?

Hi dear
I check the order had shipped ,so it should be done now


If we ever got a chance to draw your attention,
Please register as a member first at Link hidden: Login to view
So you can apply as a dropship member by this link:Link hidden: Login to view
Skype: bgdropshipping
Email: dropshipping@banggood.com

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