fudjj wrote:Shane from Support is going to get involved on your behalf and work with the supplier to get you a satisfactory resolution to the problem. That aside, given that you have used your PayPal account to process the payment, you can choose to simply file a resolution request through PayPal if you prefer and have your refund processed on the basis that the item was not as described.
Let me know if you would prefer to just file for a refund through PayPal and I'll let Shane know that her involvement is no longer required.
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