DealeXtreme feedback on response time

Hello,

I have sent DealeXtreme(dx.com) three messages on SaleHoo and never received a reply.

Does anyone else have that problem?

Thanks,
Tony

Hi Tony,

Unfortunately, it's not uncommon for suppliers to treat email inquiries as non-priorities, even ignoring them completely on many occasions. It's a real blight on their level of customer service, but it is far more common than you would suspect.

Many treat email inquiries is a nuisance and a waste of their time, it's one of my pet hates and I'm quite sure that I'm not the only one. If possible, the best way to contact any supplier is by phone, that seems to be the one line of communication that no one ignores or should I say, not many ignore!

Cheers

tony26 wrote:Hello,

I have sent DealeXtreme(dx.com) three messages on Salehoo and never received a reply.

Does anyone else have that problem?

Thanks,
Tony

Dear Tony,

We specialize in serving small and medium fashion accessories wholesalers and retailers.

We now communicate with our guests using real-time communication, which is more direct, accurate and timely.

Failure to provide our customers with quality service is not acceptable to us.

They never answer messages. I have left them many and they do not say anything. Their delivery times are supremely delayed.

Not the first time we've heard this, so I've asked support to follow up with this supplier to try and establish if they have a tech issue or what exactly is happening to give members some insight into the problem.

Cheers

Members should be advised that after a review of this supplier's level of Customer Service, they have now been suspended from the SaleHoo directory.