I had a look at their website Link hidden: Login to view
and did a Google search on them. I found one review and the buyer got the item but it was found to be fake.
Here's the link:Link hidden: Login to view
As suggested by Richelle, please try to contact them again. If you were not aware that their products are fake, let them know of this and request for a refund. If you still get no reply, your last resort would be to file a chargeback.
If you are after branded goods, better stick with US/UK suppliers and stay away from Chinese suppliers as you'll most likely end up with fake goods.
All the best,