Has anyone used www.hilance.com?


markcro
Full Member
  • Posts: 3
  • Joined: 12 Feb 08
  • Karma:
3 Dec 09 11:19:57 pm
Has anyone used Link hidden: Login to view? I purchased from them a few days ago but still have not received any tracking number in which i was told i would get. Im Just abit nervy from reading all of the comments posted on china B2B websites recently.


richelle_salehoo1
Site Admin
  • Posts: 5231
  • Joined: 20 Oct 08
  • Karma:
4 Dec 09 03:00:15 am
Hi Markcro,

Although I have not dealt with this site personally. I'm not quite sure if they are as great as their guarantee promises them to be.

First, their site is barely over a year old. Also, they seem to be selling 'brand name'products, but because this supplier is based in China I highly doubt the authenticity of the brands they are selling.

You could try calling or sending an email to their support for your tracking number. If you still get no response after 72 hours, I would suggest you do a charge back (that is if you paid using your credit card/PayPal). If not, all you can do would be to wait and see.

I do hope all turns out well! cheers :)


Richelle

Customer Support Manager
SaleHoo Group Limited
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markcro
Full Member
  • Posts: 3
  • Joined: 12 Feb 08
  • Karma:
4 Dec 09 09:35:16 am
Thanks for the support Richelle. Yeah I made sure they accepted paypal just incase of the need of a charge back. Ill get on the phone and see what happens!!
Thanks again


richelle_salehoo1
Site Admin
  • Posts: 5231
  • Joined: 20 Oct 08
  • Karma:
7 Dec 09 12:04:44 am
No problem markcro! Do update us with the progress and outcome of your order from this supplier.

Cheers :)


Richelle

Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!

markcro
Full Member
  • Posts: 3
  • Joined: 12 Feb 08
  • Karma:
26 Dec 09 05:26:44 pm
had good success with this website, the order came through ok and good communication from the sale end under the name Ben LEO. Would reccommend!


my1hotbiz
Full Member
  • Posts: 2
  • Joined: 25 Jan 10
  • Karma:
25 Feb 10 02:48:02 pm
2/25/10 site has been suspended.


richelle_salehoo1
Site Admin
  • Posts: 5231
  • Joined: 20 Oct 08
  • Karma:
25 Feb 10 10:52:30 pm
Thanks for your update my1hotbiz! :)


Richelle

Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!

 

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