I would just like to encourage anyone who may be considering doing business with this company to take the time to read my experience with them. (sorry for the length, but you need to hear this)
Keep in mind, I am an ebay powerseller. I know the ropes, and I have delt with different suppliers from across the world.
After a couple of weeks and several emails, on Feb. 22nd, I decided to make a 'test order' with fashionwholesalers.citymax.com. My contact's name was 'Eric Ruggles' claiming to be the CEO. We ordered 10 pairs of chanel sunglasses, Eric told me that these are 100% authentic and would be imported from Europe. 12 days later, I was emailed letting me know the order had been shipped to me. 2 hours later I was emailed again several times telling me to call Eric personally, now claiming to be the 'marketing manager'. He told me there was an 'issue' with the accounting dept, and they refunded our money and the shipment had been stopped. Now he wanted us to pay again, but this time with a different merchant, insuring me the refund would post within 72 hours. Obviously, we are not going to pay for the order (again) with out funds being refunded or products on the way. It has now been 10 days and this was the last communications that we have had:
(me march 11th)Can you copy and paste into a reply email showing that a refund is being processed into my account? I have done this for my own customers a couple of times for their peace of mind.
It has been 7 days, and my bank has 'no information' of any refund posting or being processed--- (I understand sometimes this takes time to post).
If you can do that, I will go ahead and resend payment via google today, so that I may receive my order soon and we can move on to larger business.
(FS reply march 13th) Since we have issued the refund, we are NO LONGER going to do business with you! Go somewhere else and harass businesses about e-mails they ALREADY sent since your not thorough enough to check your e-mails for yourself!
Customer Service Team
Fashion Wholesalers, Ltd.
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(My final reply)What a fantastic display of poor business ethics. No one is 'harassing' you or your company. I made a very reasonalbe request to see some sort of proof of a refund---after 10 days I might add, and you elected to reply without proof and completely unprofessionally. YOUR company made the error, not mine. We were ready to do thousands of dollars in monthly business with your company, but it seems that you are nothing more than your average scam.
It is clear to me that this company has no intentions of refunding my money. How difficult is it to send a refund confirmantion, seriously? And why would you treat a client this way?? I strongly encourage any one who has had difficulties or recieved FAKE merchandise from this company to share their experience as well.