Liquidation.com Complaint

Full Member
neumannrichard
Posts: 13
Joined: 01 Jan 15
Karma: 
15 Jan 16 07:49:39 pm
On 2th of July they sold merchandise wich they not had. This was Thursday. On SUNDAY they ask for the money!!! On Weekend banks are not working. On Monday they received my funds, international wire transfer, 1 business day. After they received my money I got an eMail "the merchandise does not longer exists - they will refund me" After weeks I heard nothing I ask fir refund, they argue that they have send a checque. I never got a cheque and regarding to their terms & conditions they have to refund the same way as they got the money -> this was Wire Transfer.

Until today I got nothing. I got them my Bank informations again on December, 21th 2015, they said it needs 7 days, remember, to receive my international wiretransfer...1 business day...and they did nothing. I wrote I start a cpmplain with bbb, they threatened to close my account if I do that....absolutely ridiculous.

perhaps someone can help?

Thanks

Site Admin
fudjj
Posts: 5915
Joined: 27 Jul 07
Karma: 
15 Jan 16 09:12:24 pm
Hi Richard,

Can you PM all of your correspondence with them, absolutely everything, and i will follow up and see if I can speed up the resolution for you.

For future reference, when sending money anywhere, use either a credit card or PayPal. This gives you the ability to be in control of your own refund by filing yourself and not having to rely on the supplier's process. It's also a whole lot safer than using a wire service.


Mark (fudjj)

Community Manager
SaleHoo.com

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Full Member
neumannrichard
Posts: 13
Joined: 01 Jan 15
Karma: 
19 Jan 16 04:16:33 pm
Hi Mark

Thank yoou for your help. i will send you the correspondence soon. They only allow payment by wire transfer for international customers.

Thank you

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