Sorry to hear you have been experiencing problems with MK Enterprise.
First of all, you should know that MK Enterprise has been in our directory for several years and we have always maintained an excellent relationship with them. Hundreds of SaleHoo members have purchased product from this company and had a very positive experience. We have ordered merchandise ourselves (anonymously) several times and always received good service.
NO REPLIES TO EMAILS: This problem is usually a result of the SaleHoo memberâ€™s email client blocking MK Enterpriseâ€™s email or sending it to spam. We know of several instances where this has occurred causing a great deal of unnecessary frustration on both sides! Please ensure that you add @mkenterprise.com to your whitelist so that all correspondence can get through.
If you have already done this and feel you are experiencing undue delays, then please feel free to email us here at support and we will contact them directly on your behalf.
PEOPLE LOSING MONEY - As with all large companies processing hundreds of orders a day, the occasional delay or mishap can occur. Of the few complaints we have received and forwarded to MK Enterprise, all have received a satisfactory resolution or a full refund.
In sum, MK Enterprise is an established and trusted supplier in our directory and we have full confidence recommending them to our members. As always, if you have any problems with any of our suppliers, rest assured that we are always here to take immediate action to sort it out on your behalf.
Hope that helps and please let me know if you have any further questions.
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