Thanks for your advisory.
Sorry to hear that. Here is our refund policy:
The refund usually can be returned back to the payment account of customers within 72h if the customer paid by PayPal Express checkout. If the customer paid by credit card or other payment account, the bill can be refunded according to the rule of the payment account.
As a dropshipper in Newchic, usually the parcel can be delivered within 12 business days by priority direct mail. Even if the parcel shipped by flat shipping, usually the parcel can be delivered within 25 business days. If the customer don't receive the parcel after 25 business days, our agent servicer would solve this problem as you asked.
Any questions please contact us at "email@example.com'.