Here are some simple things you can do to protect yourself when dealing with any supplier (especially those found outside of SaleHoo).
1. Run a whois check on the supplier's website to verify when it was created (the site registration date must be at least 2 years old), who owns the domain, and where the domain was registered (the country should match the contact details on the supplier's website).
We recommend using Link hidden: Login to view
whois.ch?ip=salehoo.com&cache=off (replace salehoo.com with the url of the supplier).
2. Search the SaleHoo forum for the supplier's website/company name and see what other members have to say.
3. Call the supplier's telephone numbers to ensure they are genuine.
4. Purchase a sample before bulk ordering to ensure that the item meets your expectations.
5. Watch out for sellers asking you to 'safeguard' your purchase by sending your money transfer in the name of a friend or loved one, or by establishing a 'test question'. These actions will not protect you from a fraudulent seller.
6. Low prices do not necessarily mean fraud, but radically low prices should warrant a closer look. If a price seems too good to be true, it probably is. Ask the seller as many questions about the item's authenticity as you can before you go any further. Request that they provide you with a proof of authenticity for their products, as most brand name items come with official paperwork for resale.
7. Always use a credit card or PayPal to purchase goods. These forms of payment are safe because they give you a comeback if something goes wrong. With these payment methods, you can usually have the transaction reversed fairly easily if necessary.
As for those orders you've already made, let's keep our fingers crossed and hope for the best. Cheers!