Pacific Jewelry and Gift - Feedback Needed

Full Member
i.mulholland
Posts: 2
Joined: 18 May 15
Karma: 
25 Jul 15 08:14:02 am
Hi,
I'm wondering if anyone has ordered goods from pacific jewelry and gift and if you had any issues. I ordered jewelry off them about 7 weeks ago and it has been and ordeal from the get go. 2 weeks after my i ordered i had to email them as i never received an invoice for my items only paypals receipt.
It states on their website that is should take 2-3 weeks for my parcel to arrive but after 4 weeks and no show i emailed them again and asked if they knew how long it would take due to unforeseen circumstances such as customs etc. He said email me again if after 4-5 week the parcel still hasn't shown up. I email him a week ago (6 weeks from order) and he said he would take the postage receipt to the post office asap and track my parcel. Its now been another week (7 weeks) and i haven't heard back.
Has anyone had a similar situation with this company and if so did it all work out? Any feedback would be great. TIA

Site Admin
fudjj
Posts: 5911
Joined: 27 Jul 07
Karma: 
25 Jul 15 08:21:27 pm
Hi Imogen

Where did you find this supplier?


Mark (fudjj)

Community Manager
SaleHoo.com

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Full Member
i.mulholland
Posts: 2
Joined: 18 May 15
Karma: 
26 Jul 15 12:11:13 am
Hi, I found them on salehoo when I searched for jewelry suppliers.

Site Admin
fudjj
Posts: 5911
Joined: 27 Jul 07
Karma: 
26 Jul 15 05:09:51 am
OK, leave it with me, will follow up for you when the office opens in the morning


Mark (fudjj)

Community Manager
SaleHoo.com

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Site Admin
shane_salehoo
Posts: 448
Joined: 10 Jun 14
Karma: 
26 Jul 15 10:53:38 pm
Hi Imogen,

Sorry to hear about your experience with this supplier. I have contacted them and given them 72 hours to contact you and resolve the problem.

All the best and please let me know if you have further questions.

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