Queenbeeofbeverlyhills.com - feedback Needed

johnson3rd
Posts: 5
Joined: 30 Aug 10
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14 Sep 10 09:09:36 am

I need some clarification, why am I seeing so many scam reviews and selling of fake merchandise from queenbeeofbeverlyhills.com?

So many forums and websites talk about how it's impossible for small webs to be selling these designer items at wholesale price.

I need some clarification. I expect great service from SaleHoo.com as it is also a paid service. You are the only guys that recommend them in your database.

Last edited by karen_salehoo on 20 Feb 17 06:52:12 am, edited 2 times in total.
SEO

irene_salehoo
Posts: 2578
Joined: 21 Mar 10
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14 Sep 10 06:07:30 pm

Hi Johnson3rd,

Queen Bee of Beverly Hills is an active member (supplier) in the SaleHoo forum and this is one issue they have clarified in a past forum post. From my understanding, there was a Nevada-based company trading called Blujay.com and it was illegitimately using the name Queen Bee of Beverly Hills. Apparently, such company has since been shut down. You may read on the complete post here -

Link hidden: Login to view

You may also send a private message to Rebecca from the real Queen Bee of Beverly Hills should you need more assurance and clarification. (You may click on her name in the said forum post, to see her profile and send her a message).

All our suppliers go through a thorough verification process, so you can be assured of the best wholesale deals available on the internet.

In purchasing branded goods we suggest that you request suppliers to provide you with a proof of authenticity for their products, as most brand name items come with official paperwork for the resale of these items.

All our suppliers offer safe payment methods, so if the product you order is anything less than you expected, you will also be able to get your money back easily.

Do let us know if there is anything we can help you with.

Kind regards,

Irene

rgrelier
Posts: 33
Joined: 02 Jan 10
Karma:

14 Sep 10 09:53:12 pm

Hi johnson3rd,

I completely understand your concern. I think Irene did an excellent job answering your initial question, however if you still have concerns regarding Queen Bee my co-worker Alexa or myself would be happy to speak with you. You can reach us at our offices at (213) 985-2597. You can also view our profile on Salehoo to see reviews from current wholesale members or see other posts. Once again, please don't hesitate to call or email us with questions.

Irene thank you for the well thought out and researched reply, it is greatly appreciated!

Kind regards,
Rebecca

Queen Bee of Beverly Hills - European Luxury Imports
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256-213-7796
Listed Supplier on SaleHoo

richelle_salehoo1
Posts: 5228
Joined: 20 Oct 08
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14 Sep 10 11:54:39 pm

Thanks for stepping in Rebecca :)

Your presence alone already shows members that you do mean business - good business :)

All the best!

Richelle

Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!

johnson3rd
Posts: 5
Joined: 30 Aug 10
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15 Sep 10 02:30:28 am

Dear Rebecca,

Thank you also for stepping in. Even though designer items come with authentic certificate cards and what not, so do replicas. I live in Bangkok, Thailand, so i know how the fakes are made from manufacturers in China, Korea, and Thailand. They actually do great work, and also provide all the paper work you suggested.

What i need from you is paper work claiming that you are selling authentic items, and for me to send your paper work to the brands itself for further clarification. If you can do that then i really have no problem. further more, i need a guarantee from you will take full responsibility if your items are not 100 % authentic like you have said.

Please explain why your profile is not completed in the BBB, and havn't resolved some issues in there. It states that you are A-, but still not accredited.

I really would love to do business with you, because i have a huge client list for designer items. Usually they would buy from the shop itself. So it's really critical that you are ready to prove what i need you to prove, as my clients will demand all the proof they need.

Best Regards,
Carl Johnon

rgrelier
Posts: 33
Joined: 02 Jan 10
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15 Sep 10 03:14:26 pm

Carl,

We provide all of our wholesalers with our Declaration of Authenticity signed by myself. We purchase from the fashion houses themselves or their authorized resellers, never a third party. Every item sold by our company is hand inspected by myself and other trained staff for authenticity. We guarantee 100% authenticity or your money back. If your customer is questioning authenticity of one of the bags purchased through our company we do have the paperwork to back up our authenticity claims.

As for your inquiry regarding the BBB. The BBB has a very strict and thorough accreditation process for online small business. We are working closely with the BBB to complete the process.

As I mentioned before Alexa or myself would be happy to speak with you at any time by phone (213) 985-2597 or by email info@queenbeeofbeverlyhills.com. We completely understand your concerns regarding authenticity. We value our clients and their satisfaction is our top priority. Know that we not only stand behind our products, but you as our wholesaler as well.

Kind regards,
Rebecca

Queen Bee of Beverly Hills - European Luxury Imports
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256-213-7796
Listed Supplier on SaleHoo

fudjj
Posts: 6231
Joined: 27 Jul 07
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15 Sep 10 10:21:30 pm

Sorry for sticking my nose in here, but I just wanted to highlight to all our members that this is a perfect example of what a buyer needs to be asking, and a perfect example of how willing a supplier should be in responding to their concerns.

So many times people throw money away without even a single question being asked, so for those of you that are prone to do things like that, read through this thread and you may well be able to save yourself some major drama in the future when dealing with a new supplier.

Great questions Carl, and kudos to you Rebecca for not only responding to the members concerns, but the speed of which you do. From what I have seen, this is a company that puts customer service as a priority, and just bare in mind here that this isn't even through their own site, and you won't beat that sort of service for my money!

Mark (fudjj)

Community Manager
SaleHoo.com

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rgrelier
Posts: 33
Joined: 02 Jan 10
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16 Sep 10 01:32:09 pm

Thank you fudjj, your input is greatly appreciated. We believe if you're going to shell out hundreds of dollars for a designer bag, wallet or even a keychain you should also receive unparalleled customer service. I've been in this business for almost 10 years and I've learned a few lessons. I try to pass my knowledge on to our wholesalers to help them avoid making the same mistakes.
We encourage all of our potential wholesalers to ask us questions. We worry when they don't!

Queen Bee of Beverly Hills - European Luxury Imports
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256-213-7796
Listed Supplier on SaleHoo

ryanpaul74
Posts: 1
Joined: 09 Sep 11
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23 Nov 11 03:30:31 pm

Hi Irene.

I just recently came a across a court document that was filed on 23-Aug-2011 that seems to indicate that Queen Bee of Beverly Hills was found to be liable for selling counterfeit Chloe handbags.

Here's the link:

Link hidden: Login to view

(Please refer to the bottom of page 7 in that document.)

Also, this court document seems to indicate the real Queen Bee of Beverly Hills (it even lists the URL), not some other company pretending to be Queen Bee.

On page 5, the document also states that Queen Bee has filed for bankruptcy.

Do you know anything about this? Is there any truth to this?

Thanks,
Ryan

Hi Johnson3rd,

Queen Bee of Beverly Hills is a member supplier active in the SaleHoo forum and this is one issue they have clarified in a past forum post. From my understanding, there was a Nevada based company trading at Blujay.com and it was illegitimately using the name Queen Bee of Beverly Hills. Apparently, such company has since been shut down. You may read on the complete post here - Link hidden: Login to view

You may also send a private message to Rebecca from the real Queen Bee of Beverly Hills should you need more assurance and clarification. (You may click on her name in the said forum post, to see her profile and send her a message).

All our suppliers go through a thorough verification process, so you can be assured of the best wholesale deals available on the internet.

In purchasing branded goods we suggest that you request suppliers to provide you with a proof of authenticity for their products, as most brand name items come with official paperwork for the resale of these items.

All our suppliers offer safe payment methods, so if the product you order is anything less than you expected, you will also be able to get your money back easily.

Do let us know if there is anything we can help you with.

Kind regards,

irene_salehoo
Posts: 2578
Joined: 21 Mar 10
Karma:

23 Nov 11 11:41:32 pm

Hi Ryan,

Thank you for bringing this to our attention. We have contacted Queenbeeofbeverlyhills.com and our team will be looking into this issue. We'll update you on the outcome.

Again thank you for your help.

Irene

rgrelier
Posts: 33
Joined: 02 Jan 10
Karma:

26 Nov 11 12:07:18 am

Ryan,
Let me first apologize for the delay in responding to your question with the Thanksgiving holiday and Black Friday retail day we are a little behind on answering our emails. We appreciate your patience.
Thank you for your inquiry. We appreciate your concerns and appreciate that you are asking us questions. We have always felt that being open and honest with our clients is important, which is why we have been in business for ten years.
Regarding your concern about reviews you have seen about European Luxury Imports and Queen Bee of Beverly Hills. We make every reasonable effort to make our customers happy. Your satisfaction is our top priority. As we mentioned in previous materials you may have read we stand behind our product, reputation and our customers. Very rarely are we unable to reach an agreeable solution with our customers. As I mentioned before we make every reasonable effort to come up with a solution that all parties are happy with.
Regarding the trademark infringement lawsuit that our company was named in, I can assure you that there was no basis for the suit. This case was never litigated, and the judge ultimately dismissed the case in our favor. There were about 30 or so other major e-commerce companies named in the suit. I believe the cases were dismissed against them as well. I regards to the updated information in the case dated August 2011. One of the persons named in the suit, chose to continue his own defense against Chloe. That person was never an employee or partner of Queen Bee of Beverly Hills. Although, this frivolous lawsuit cost us a great deal in legal fees and time, it has not ultimately affected our overall business. Today, we remain a successful online e-commerce business, and have an excellent reputation with both past clients that we have serviced since 2002, as well as new clients every day. Our company is confident in who we are and what we stand for in our business practices. All along, we have maintained a transparent online presence, and have been unwavering in our commitment to offer 100% authentic and legitimate luxury designer accessories.

We purchase what is available to us at best prices possible & from the designer groups or their authorized sellers directly. We do not purchase products from unauthorized sellers or third party brokers. Each item will be received with all controllato cards (authenticity cards), sleeper bags, and boutique shopping bags. We offer superior customer service. You will find our customer service responsive and considerate to your needs. We value our clients, and your satisfaction is our main priority

We would very much appreciate your business. Please give us the opportunity to service your authentic designer accessory needs, you will not be disappointed. My colleague Alexa or myself will be happy to address any concerns you have. We can be reached at 213-985-2597. Our office hours are Monday - Friday 9:00AM - 6:00PM EST.

Kindest Regards,
Rebecca

Queen Bee of Beverly Hills - European Luxury Imports
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256-213-7796
Listed Supplier on SaleHoo

irene_salehoo
Posts: 2578
Joined: 21 Mar 10
Karma:

28 Nov 11 01:49:36 am

@Rebecca: Once again thanks for stepping in and clarifying these issues. :)

@Ryan: If you have any further questions for Queen Bee of Beverly Hills, this supplier actively addresses concerns here in our forum, so you can just post them here. And if there is anything we can do to assist you, let us know. You can also send us messages at support@salehoo.com :)

Cheers!

Irene

stephanieveve
Posts: 1
Joined: 27 Sep 15
Karma:

22 Oct 15 08:52:10 pm

I wanted so bad to feel comfortable with possibly working with this supplier, but after research and learning some very negative feedback on the authenticity of their designer handbags I will most likely not consider moving forward. Even though Salehoo has them as a verified supplier I still don't trust it. We still have to do our homework. Salehoo is has its faults. I have caught some and brought it to their attention. They are useful but I still always do my research.

I have tried calling this supplier but I keep getting sent to a cellphone VM. (kind of strange) No answer, I would think that a large wholesale supplier would answer their phone all day like most businesses.

Is there anyone that has actually worked with this company and had a positive experience? I would really like to have supplier like this.

just two of the many write-ups on Queenbee of Beverely Hillls:

Link hidden: Login to view ... -hills-okd

Link hidden: Login to view ... -fa-242504

rgrelier
Posts: 33
Joined: 02 Jan 10
Karma:

10 Feb 16 07:26:25 pm

Stephanie,

We have been in business for over 13 years and we only buy directly from the brands. Yes, there is bad feedback on the internet; however, we do not have a big marketing team that can push that down like bigger corporations such as Neiman Marcus, Nordstrom, and companies likewise. All of our products come with their original authenticity, control cards, and dust-bag/box as it would from the brand. We also have a retail showroom located in Huntsville, AL. It is illegal to sell counterfeit merchandise, and we would not be able to stay in business so long if that were to be the case. Please contact us during our business hours and we would be more than happy to further discuss your concern - they are very important to us and we want you to feel comfortable doing business with us.

Our working business hours are:
M-F: 10 AM - 6 PM
Saturday: 11 AM - 6 PM

Kindest Regards,
Katoria
Queen Bee of Beverly Hills
European Luxury Imports
Link hidden: Login to view
Phone: (213)-985-2597

stephanieveve wrote:I wanted so bad to feel comfortable with possibly working with this supplier, but after research and learning some very negative feedback on the authenticity of their designer handbags I will most likely not consider moving forward. Even though Salehoo has them as a verified supplier I still don't trust it. We still have to do our homework. Salehoo is has its faults. I have caught some and brought it to their attention. They are useful but I still always do my research.

I have tried calling this supplier but I keep getting sent to a cellphone VM. (kind of strange) No answer, I would think that a large wholesale supplier would answer their phone all day like most businesses.

Is there anyone that has actually worked with this company and had a positive experience? I would really like to have supplier like this.

just two of the many write-ups on Queenbee of Beverely Hillls:

Link hidden: Login to view ... -hills-okd

Link hidden: Login to view ... -fa-242504

Queen Bee of Beverly Hills - European Luxury Imports
Link hidden: Login to view and Link hidden: Login to view
256-213-7796
Listed Supplier on SaleHoo

ericgasak35
Posts: 3
Joined: 13 Aug 16
Karma:

14 Oct 16 10:24:24 pm

Okay, I just the other day became a member of European Luxury Imports and now afterwards doing this I come across this. I don't know what to believe now however, I have my own store front on eBay and hold a 100% positive feedback which I honor my name. Ive worked very hard to achieve the ratings that I have and believe me when I say this " I've earned it." I don't feel comfortable listing product's from this site now because I feel that it will ruin what I've built and I can't afford that thus, my customer's are very important as well to especially when you're dealing with high cost product's. My question is: How can you guarantee me that this site is safe? or any other site for that matter? Because, if you can verify a site like this I can't help but to ask myself how many other scam's are on this Salehoo site.

Kind Regards,
Eric Gasak

ericgasak35
Posts: 3
Joined: 13 Aug 16
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14 Oct 16 10:39:20 pm

This is what I found on Rip Off Report in 2005,
Submitted: Tue, January 13, 2015 Updated: Tue, January 13, 2015
Reported By: Shawn — New York New York
Queen Bee of Beverly Hills
Internet
USA
Phone: (213) 985 2597
Web: Link hidden: Login to view
Category: Internet Fraud
Queen Bee of Beverly Hills European Luxury Imports TOOK MY MONEY AND DID NOT SEND ME ANYTHING. Huntsville Alabama
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QUEEN BEE OF BEVERLY HILLS is by far the worst retailer/wholesaler ever. I found this store on salehoo.com hoping to find a trusted wholesaler for designer goods. Turns out this place is a COMPLETE FRAUD. The bottom line is that they will steal your money. I paid the annual fee to become a member of her wholesale website europeanluxuryimports.com. I bought a Gucci and Burberry bag from her website over two weeks ago and DID NOT RECIEVE ANYTHING! I paid $1,100 for both bags and never received a confirmation email or anything saying that my items were shipped. I called her store and emailed her countless times and the phone goes straight to voice mail. I did not receive one email or phone call back in response to my numerous attempts to contact them. Bottom line is that they screwed me over for $1,100. At this point I dont expect to receive my order given the countless amounts of calls/messages I have left and not to mention other complaints I found on the internet.

I contacted my banks fraud department to some how get my money back. So far no progress has been made. I would highly recommend STAYING AWAY from this company. They will steal your money. I should have done my research before placing an order with them. Rumor is that they sell fake products as well. Too bad I wont be able to say for myself since she hasn't even sent the items that I ordered. Once again, stay away from this store. Horrible ethics and horrible service. They are in the business of stealing. Its sad that companies like this exist. Stay away.

This report was posted on Ripoff Report on 01/13/2015 05:05 PM and is a permanent record located here: Link hidden: Login to view. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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fudjj
Posts: 6231
Joined: 27 Jul 07
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15 Oct 16 12:17:35 am

Hi Eric and welcome to the forum,

It's impossible for me to cooment on the fraud claim as I have no personal knowledge of the claim. I notice it mentions SaleHoo as the source, so I will have to wait until Monday morning to check with the office to see if we have anything on file from any member reporting the issue to us, but I am certainly not aware of of any currently.

Regarding the supplier themselves, QBBH has been a very long time approved supplier here on SaleHoo and we have personally sighted authentication proof that identifes the products as genuine. I also know that they will happily also provide that proof of authenticty to any member who requests it from them.

Further more to the supplier themselves, on the rare occasions that we have received concerns from members regarding any issues, QBBH have always acted quickly and efficiently to resolve whatever the issue has been and to the full satisfaction to the member. That is certianly to the very best of my knowdlege at the current time.

As I mentioned, I will follow up with the office when it opens again on Monday morning NZ time and check to see if we do have any open unresolved disputes at the moment and clarify for you.

Mark (fudjj)

Community Manager
SaleHoo.com

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ericgasak35
Posts: 3
Joined: 13 Aug 16
Karma:

15 Oct 16 01:13:49 am

Hi Mark,

Thank you for taking the time to reply back. I'll wait for your response before I go ahead and begin my listing. I'm not trying to give Salehoo a bad name in anyway shape or form I'm just concerned because of what I read early on today. Once again this is a blind business we aren't face to face and in this day in age white collar crimes are more present then they were yesterday. I found this article on Link hidden: Login to view as well. For now thank you for your time and consideration to reach out to me have a wonderful evening.

Kind Regards,
Eric Gasak

fudjj
Posts: 6231
Joined: 27 Jul 07
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15 Oct 16 03:34:12 am

No problems at all Eric, your concerns are completetly understandable when reading about issues like that.

I'll get back to you as soon as I get word from admin on Monday, but in all the time I have been on the forum I've never been aware of an issue as serious as this with QBBH, so I would be shocked if this had not been resolved.

Mark (fudjj)

Community Manager
SaleHoo.com

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fudjj
Posts: 6231
Joined: 27 Jul 07
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16 Oct 16 11:33:21 pm

Hi Eric,

I've spoken to support and we have nothing at all on the record regarding any issue with Queen Bee currently. Unfortunately, given that we don't have a full id of the cliament, we have no way of reaching out to them for clarification either. Shane is away until Wednesday, but I'll have her contact Queen Bee in relation to the complaint as soon as she gets back and we'll see what we can find out through that avenue for you.

Mark (fudjj)

Community Manager
SaleHoo.com

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fudjj
Posts: 6231
Joined: 27 Jul 07
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28 Oct 16 08:53:15 pm

Hi Eric,

We've looked at this complaint inside out and can come up with nothing whatsoever to support the claim made about the supplier in question. The supplier themselves have absolutely no record of this issue whatsoever and are completely at a loss. We have ourselves gone through our database to see if we could identify the member from the limited amount of information we have, but can find no link whatsoever.

In conclousion, we have no reason to think it was a genuine complaint to start with as neither the supplier or our own records show nothing whatsoever to back up the claim as stated in the report. It's also importnat to mention that this supplier has been in business for many years and ceratinly a long time trusted supplier with us.

I hope that gives you the confidence to move forward with them as they remain a very trusted supplier for our members to deal with here on SaleHoo.

Mark (fudjj)

Community Manager
SaleHoo.com

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thespeedyhobby
Posts: 1
Joined: 16 Jan 17
Karma:

21 Feb 17 07:03:48 am

After Eric's reply about the report, this supplier stopped sending back or even clarification. I was about to get the membership with them to start my dropshipping but it looks like they are not legit eventhough they have been around for years as they said.
I got an email from salehoo about top 5 suppliers. QBBH is recommended by saleshoo.com for fashion and accessories.
Now my question is who should trust? Salehoo or QBBH

fudjj
Posts: 6231
Joined: 27 Jul 07
Karma:

21 Feb 17 07:38:50 pm

Hello Jay and welcome to the forum,

As to your point about this supplier not even sending back clarification, please read the post directly above, second paragraph. I quite clearly confirm in that paragraph that neither the supplier (QBBH) nor SaleHoo can find any record of this complaint on file. Despite the claim that this person was a SaleHoo member, we were not able to identify them with the limited information they provided and no one has come forward to let us know that they are the member.

We firmly stand behind QBBH as one of our top suppliers and I'm quite sure many members who have dealt with them over the years would stand along side us with that exact opinion.

The supplier as well as SaleHoo have been around for years, if that isn't enough for you to trust either one, then I'm happy to have support process your refund for your SaleHoo membership and of course you are free to make up your own mind in regards to dealing with QBBH or not.

Mark (fudjj)

Community Manager
SaleHoo.com

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chris.cip1
Posts: 4
Joined: 12 Apr 17
Karma:

27 Apr 17 01:09:15 pm

I too have have concerns about this supplier. I have emailed them a few times asking questions but have never received any response what so ever. Also if you try to compare their products to those on the retailers company's websites (Gucci, Fendi etc) they do not exist, at least not any of the products that I tried compare.

Why is it so hard to contact them?
No response to email inquiries and numerous complaints about calls going to voicemail.

Why are their products not listed on the retailers sites?
Even doing a simple Google shopping search for their products mostly only displays items for sale at QBBH.

I am hoping that someone can dispel my concerns as I was first excited about joining their program, but after doing my research I am left doubtful.

fudjj
Posts: 6231
Joined: 27 Jul 07
Karma:

27 Apr 17 07:51:50 pm

Hi Chris, if there is a single supplier that I would be prepared to personally back without any hesitation, it would be QBBH. One of most trusted suppliers by a very long way with a huge list of positive feedback we've received from members regarding them over the years we have had them with us in our directory.

I don't have the answers to your questions, but I am very confident that if you PM Rebecca here, I'm sure she will respond to your inquiry.

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Mark (fudjj)

Community Manager
SaleHoo.com

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