So I contacted the supplier via message from here and haven't heard back for a few days.
I then followed up with another message - nothing.
Go to their website where they say they have customer service with "real people" answering the phones, and the phone line is busy all the time! I then sent them an email this time via their own website (the one with real people) - and nada.
I give up on them! If this is the service you get before initiating business, I'm not sure I want to find out what happens next. Too bad no one reviewed them before. They are non-responsive.