Supplier Ratings - How are they added?

Free Member
danoshea
Posts: 1
Joined: 03 Nov 12
Karma: 
5 Nov 12 12:53:00 am
I've just started researching and I see a number of favorable supplier ratings but when I see the rating, it is only by one person from 4-5 years ago. Yet the company still exists. How does SaleHoo really trust their rating system if it has been awhile??

Site Admin
richelle_salehoo
Posts: 5226
Joined: 20 Oct 08
Karma: 
5 Nov 12 04:11:01 am
Hi danoshea,

We take a number of steps to ensure that suppliers meet our rigorous standards before they are added to the database and we do not solely rely on the reviews our members makes. Please note that these reviews are completely voluntary.

* All our wholesalers must meet minimum standards of service. Most notably, we insist that suppliers provide secure payment methods so that in the unlikely event of something going wrong, members can always get their money back.

* We make anonymous purchases from all our suppliers and then rate them on price, speed, quality and service.

* Our three-tiered review system means that you don't only get our opinion on a supplier - you also get ratings from other SaleHoo members and independent eBay powersellers! You don't need to take just our word for it... find out what everyone else is saying, and judge for yourself.

* If a supplier receives a poor review, we keep both the supplier and the review in our database to alert other members. We believe that knowing who you can't trust is as important as knowing who you can.

I hope that answers your question.


Richelle

Customer Support Manager
SaleHoo Group Limited
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