Tradestead

Hi

Got a customer who bought both camera and sd card to the camera.
He wanted to 1/5. I ordered it 20/4 and it was planned to be shipped on 26th of april.

My customer paid extra to get it shipped fast by Dhl.

But tradestead didn`t ship it 26/4 as promised, so i had a chat with them 27/4 and they promised that it would be shipped the same day.
So first the 28/4 they shipped it and of course it never reached denmark before 2/5.

So now i got a angry customer and going to give him some money back because of this.

And i wonder why tradestead act like this. Are they not interested in new customers?

I couldn`t review them again, cause i did want to give them one star.

Must say some of the products they sell are interesting tbh, but with a customer service like this they scare me a little to wanna do business with them.

Edit: To their pro they responded to my request fast. And they want to give me some discount next time.

Steinar

Thank you for sharing Steinar and sorry to hear about the unpleasant transaction. It is unfortunate for Tradestead to be performing this way, as it has been receiving positive reviews lately. Since they gave you their word that they’ll be sending that day, they should at least be liable for the repercussions of missing on that delivery. :(