Trouble with DHGate

Hello everyone,


I'm having a bit of a problem with DHGate and was wondering if anyone else had this same problem.

So I purchased 5 Ipods from a seller who had really good feedback and a high score from there site. I used Paypal to pay for the order on 7/20 and the listing said it would take 3 business days to complete the order and ship them out. I e-mailed DHGate on 7/27 (1 week after payment) to find out if the seller shipped the items since my order status still shows a 'waiting for seller' display and I've recieved no e-mail. The DHgate employee (named Andy) e-mailed me back and said he checked with the seller and the items have shipped and I should log back in to check the status. I asked Andy if he could get me a tracking number so I can see what day they would arrive and so far I've got no response, and the status of my order still says 'waiting for seller'.

Has anyone had problems like this, and should I just file a complaint with Paypal to get my money back or wait another week for a response?

Well, I think maybe wait another couple more days. Shipping just could be slow. I think someone posted their shipping was slow ...somewhere here?

After around 18 to 21 days I'd then be worrying! :) :lol:

Thanks,

Actually I just checked my e-mail about 2 minutes ago and I just got an e-mail with the tracking number and everything. Although it is a bit longer than they stated, it's good to know that the items are shipping. Thanks again.

it always takes dhgate's website awhile to update the status of the payment and stuff like that

Alot of suppliers from dhgate take a few days just to process the order and then they ship it. They post the processing days on the listings.

Check the tracking number... it may be bogus.. which is what happened to me with them. I think they are enjoying our foolishly spent American dollars.

HAd a much better experience with China vasion only 10 days to receive order in Canada, not bad from the time i placed order, some USA suppliers are slower than that.