So, Salehoo recomend o not this dropshipper.....He still in his Directory.
It's always the actually supplier you need to research, as you will find a mix of the good, the bad, and the extremely ugly on all of these types of platforms.
: )
I bought video games from a seller on DHgate and I was too stupid to think they may be bootlegs. When it dawned on me I messaged seller and he messaged back in very broken English not answering my question as to the authenticity of games. They are in transit to me now and I am not sure how to verify authenticity. I find DHgate hard to communicate with; their Chinese phone # does not seem to work. Any ideas?
I did file diputes with DHgate too..plus emailed Link hidden: Login to view on a daily basis until I received replies. It takes them a while to get back to you. Be nice to support-they have the power-as aggravating as it is. They did finally refund my money. It took at least a month but I did get it back. Just keep emailing until you get your money.
Good to hear that all worked out well for you, but just a note for reference on future dealings with suppliers through sites such as DH Gate.
Two points, to ensure you are always covered use a safe payment option. This time you were lucky that you were dealing with a reliable supplier, but you will find a lot that aren't.
Use Credit Card where at all possible for all transactions or at the very least, use PayPal!
Secondly, I don't know where this supplier was from, but if you are sourcing genuine products then do not under any circumstances buy from MAINLAND Chinese supplier.
Many will tell you that the products are genuine, but despite the good service they provide, the products they sell won't be genuine at all!
Good to hear that all worked out well for you, but just a note for reference on future dealings with suppliers through sites such as DHgate.
Two points, to ensure you are always covered use a safe payment option. This time you were lucky that you were dealing with a reliable supplier, but you will find a lot that aren't.
Use Credit Card where at all possible for all transactions or at the very least, use PayPal!
Secondly, I don't know where this supplier was from, but if you are sourcing genuine products then do not under any circumstances buy from MAINLAND Chinese supplier.
Many will tell you that the products are genuine, but despite the good service they provide, the products they sell won't be genuine at all!
I am new here been doing my research trying to learn about selling and the best place to buy.I have found product on DHgate that I am interested in. But what is the best way to research the seller to make sure I'm dealing with a good one.So, Salehoo recomend o not this dropshipper.....He still in his Directory.
If you are referring to DHgate, then what you need to understand is that DHgate is a B2B directory, just like Alibaba, Trade Tang and so on. These sites feature suppliers who list there, they are not the supplier themselves.
When it comes to doing business on any B2B site, especially with a Chinese supplier, you need to research the supplier you are wanting to do business with, not DHgate or the other B2B sites themselves.
Even if you do decide to go forward with a purchase from a supplier from one of these B2B directory sites, you still need to choose a safe payment option, and the safest of them all is credit card.
If you pay by credit card then you always have the option to file a chargeback on your purchase should you not be satisfied for whatever reason.
The article on China suppliers is very good. I use these recommendations always when dealing with China. Another way is to use Skype and if possible have a cam to cam conference with them. Most of them selling electronics and computer based items will have a cam and then you can see that it is a company and not an individual posing as a company. Just be careful when contacting them with any messenger as every time they see you online they will contact you and it becomes time consuming.It's always the actually supplier you need to research, as you will find a mix of the good, the bad, and the extremely ugly on all of these types of platforms.
: )
Marc's perfectly right! You have to be able to discern the good ones from the not so good ones. There are good sellers in DH Gate and a few of our members have posted their feedback on the forum, here are a couple of threads with various feedback:
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Also, you might find these guides helpful -
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Just remember never buy anything branded from any of the suppliers on DH Gate!
All the best :)