Hello again mishkafiya,
Phone is often a much more effective way of contacting suppliers than email. Suppliers often have a backlog of support emails to deal with, so it may take a few days for them to get back to you. Whereas with phone, you get priority straight away.
If the supplier still hasn't contacted you after 3 business days, please email us so that we can follow up.
Here are some simple things you can do to protect yourself when dealing with any supplier (especially those found outside of SaleHoo).
1. Run a whois check on the supplier's website to verify when it was created (it is safest to deal with suppliers who have been online for at least two years), who owns the domain, and where the domain was registered (the country should match the contact details on the supplier's website).
2. Call the supplier's telephone numbers to ensure they are genuine.
3. Purchase a sample before bulk ordering to ensure that the item meets your expectations.
4. Watch out for sellers asking you to "safeguard" your purchase by sending your money transfer in the name of a friend or loved one, or by establishing a "test question". These actions will not protect you from a fraudulent seller.
5. Low prices do not necessarily mean fraud, but radically low prices should warrant a closer look. If a price seems to good to be true, it probably is. Ask the seller as many questions about the item's authenticity as you can before you go any further.
6. Always use a credit card or Paypal to purchase goods. These forms of payment are safe because they give you a comeback if something goes wrong. With these payment methods, you can usually have the transaction reversed fairly easily if necessary.
Hope that helps.
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