Perfume Store in Singapore not Responding

Full Member
nobodypanic
Posts: 12
Joined: 10 May 16
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4 Jun 16 04:46:06 am
I have been trying to contact Perfume Store (Link hidden: Login to view) who are located in Singapore about dropshipping with no luck. Has anyone else had better luck then I have? I have sent 3 requests for more info.

Site Admin
Rhea_SaleHoo
Posts: 260
Joined: 23 Mar 15
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6 Jun 16 05:40:25 am
Hi there and welcome to the Forum!

Try contacting them via phone at +65 98321062 to get direct priority. Also, you may want to take note on the time difference in Singapore (+8 GMT).

If they still haven't replied back to your queries, contact SaleHoo support at Link hidden: Login to view so we can help follow up for you.

Hope this helps.

Full Member
gabbeneneroth
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Joined: 13 Jan 15
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7 Jun 16 10:59:21 pm
Any luck?

Full Member
nobodypanic
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Joined: 10 May 16
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8 Jun 16 03:56:57 pm
Still no, I will try to call tonight (morning for them.) The last time I called they had asked me to contact by email to ask about dropshipping and wholesale.

I have also noticed they have a number of sections on their website that do not seem to have any content. They talk about makeup, skincare and haircare but the only product that seems to be available on the site is perfumes, it does not look like any of the other products have been entered into the site.

Site Admin
fudjj
Posts: 5913
Joined: 27 Jul 07
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9 Jun 16 07:59:24 pm
What's the latest with this supplier NP, have they now responded to your email request?


Mark (fudjj)

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Full Member
nobodypanic
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Joined: 10 May 16
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9 Jun 16 08:08:19 pm
I called them last night (mid day for them). They asked for my email address and said they would check on my request. I have not seen anything yet but I was going to try to give them at least 24 hours.


They also explained why other products were not listed, they had some issues with their site, so they do have other products besides perfumes.

Site Admin
fudjj
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9 Jun 16 09:35:06 pm
OK, that's good news!

We were conerned about both aspects of the issue, both the poor customer service and the lack of products and we're considering a review of their approval based on those two issues you raised.

I'm happy to accept the explanation for the lack of products, these things happen. Just let us know if you do get a follow up from them as they has promised.

Cheers


Mark (fudjj)

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Full Member
nobodypanic
Posts: 12
Joined: 10 May 16
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10 Jun 16 01:46:17 am
I can understand the website issue which they said they were working on, and a wholesaller/dropshipper might have better access to info then their normal site. I hope to find out more soon. I will post here when they (or when they dont) respond.

Full Member
nobodypanic
Posts: 12
Joined: 10 May 16
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11 Jun 16 05:20:39 pm
I did find one old email from them in my spam folder, but it was just the auto response from their system after I tried to contact them the 1st time, which was on May 17

This is an automatic response from PerfumeStore. Thank you for contacting us, we will get back your inquiry within 24 hours! Cheers!


but I never heard from them again.

Still no word yet, from my last attempt to contact.

Site Admin
fudjj
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Joined: 27 Jul 07
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11 Jun 16 06:39:29 pm
Thanks NP, we're following up with the supplier for you and I'll tag them for a full review. This kind of service isn't good enough, especially combined with their website drama.

Thanks for keeping us up to speed.

Cheers


Mark (fudjj)

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Full Member
nobodypanic
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11 Jun 16 09:29:43 pm
I will keep an eye on it as well. I was looking for a dropshipper that carried US and European Brand health and beauty items that supplied to south east asia and these guys seemed like the only answer.

Site Admin
fudjj
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11 Jun 16 09:35:02 pm
I'll pass your inquiry through to support and they'll see what other options are available, both verified and ones outside of our directory as well. Someone will touch base with you over the next couple of days in regards to what they can find for you.

Cheers


Mark (fudjj)

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Full Member
nobodypanic
Posts: 12
Joined: 10 May 16
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12 Jun 16 11:54:25 pm
Thanks

Site Admin
shane_salehoo
Posts: 450
Joined: 10 Jun 14
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14 Jun 16 05:27:42 pm
Due to Perfume Store's poor customer service, we have removed them from our directory.

Have you considered working with this supplier?

Link hidden: Login to view

They are located in Hong Kong and they can dropship as well.

All the best!

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