Just some followup info if anyone else is interested in ShoesForCrews.
I called the 800 provided to find out what happens with the surplus shoes that can not be sold in Las Vegs. The girl that answered said I would need to talk to sales about that.
She connected me to a guy, I think his name was 'Leonard'. I told Leonard I wanted to find out what they did with the surplus shoes that Vegas didn't sell because I was interested in purchasing them.
He laughed and said he didn't know but would ask someone.
After what seemed like being on hold forever (actually it was probably less than 5 minutes:>), he came back and said they don't do ANYTHING with the shoes - they put them on the website and keep them there til they sell.
I needed to leave as I was in a bit of a rush and didn't have time to really ask him further details.
So, I assume this means that even 'returned' items get 'refurbished' and placed back on their site.
Anyway that's what I found out if anyone's interested.