Hello Salehoo staff,
I am new to dropshipping.
Now, before picking which suppliers to use, what questions do you advise me to ask dropship suppliers ?
I have created the following questions. Please, see if you can add more to it so I ask all the necessary questions that is usually required to ask a dropship supplier.
1. Do you have any account setup fees ?
2. Do you have any monthly subscription fees ?
3. Will you charge us any extra fees, open or hidden charges, direct or indirect charges, etc. apart from the item selling price in order to ship the item direct to our customers with our label ?
4. After opening an account with you, how long do we have to wait to before starting to sell ?
5. Do you have handling or packaging fees ?
6. Maximum how long would we have to wait for a reply when emailing your customer support ?
7. How much do we need to spend to get a discount on each item ?
8. What is your minimum and maximum quantity order ?
9. What are your warranty policies ?
10. What are your guarantee policies ?
11. What are your shipping policies ?
12. Who pays import and export tax (Customs & Excise) ?
a. What are your refund policies ?
b. Do you charge any refund fees ?
c. Do you charge for charge-backs or failed credit card charges ?
14. What are your return policies ? Do you charge any return fees ?
15. Who pays shipping for replacement deliveries ?
(Our customer returning item to us and then we return it to you. Finally, you post replaced item to our customer. There is 3 delivery step here).
16. Who pays shipping for returns where no replacements would be made, us or you ?
a. How long do we have to wait before you give a refund when a refund request is made ?
b. Do you wait for the item be returned to you before giving a refund or do you give the refund immediately when requested ?
c. If you refund only after the item has been returned to you then how long do we have to wait for the refund to be issued after the item has been returned to you ?
a. Do you advertise on Trade Shows ?
b. If so, then where and how long you've been doing it on these places ?
c. If not, then what's stopping you ?
19. When did you start trading and when did you start dropshipping ?
a. How often do you update your stock levels on your website ?
b. When your short on stock and we make you an order, maximum how long would we have to wait for you to restock and dispatch it to our customers ?
21. Are you willing to include receipts when shipping the items with our brand names and addresses on the receipts ?
If so, is there any extra charge for this ?
22. When a customer complains against an order because the item didn't arrive or was found broken after opening the packaging, maximum how long does it take you to investigate and solve the problem ?