The hassles and handling of returns policy

Free Member
Posts: 1
Joined: 30 Dec 14
25 Jan 15 04:19:12 am
Hi I understand having return policy increase the buyers' confidence.

However, it might cost the seller a lot. Do you guys encounter these problems?

What do I do if buyers return shoes or set of DVDs (i'm about to sell those). Do you just reseal it and say it's open box or sell it as a used item? many thanks!

Site Admin
Posts: 5807
Joined: 27 Jul 07
25 Jan 15 08:38:51 pm
Hi Jenson and welcome to the forum,

Probably depends why the product is being returned, for example not a lot of point reselling a defective item because it's juts going to keep bouncing back and costing you feedback and money. What you really need to try and do is not just have an open door returns policy in place, something like a no questions asked. You don't want people returning things just because they can.

So the first thing is to define your policy to perhaps only accepting faulty items, then the rest should take car of itself.

Mark (fudjj)

Community Manager

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