Charge back on Paypal help!

Full Member
leonard1307
Posts: 12
Joined: 09 Dec 07
Karma: 
23 May 08 07:21:44 pm
hey, i sell items on eBay and i use paypal. The other day i received an e-mail from paypal telling me that someone was trying to get their money back, and that paypal would do all they could to help me. They also asked for any proof that he had received the item and was happy with it.

So i sent them the date in which he had bought the item, which was in early January, and a quote of the positive feedback he left for me with a link to my feedback so they could check.

I thought that would be enough proof that he had received the item and was happy with it. As it was only a

Full Member
planes
Posts: 839
Joined: 19 Jul 07
Karma: 
24 May 08 06:32:54 am
There is really nothing you can do about that except just take the loss.

Always send an item with tracking info because it states in Paypals T+C the seller wont be protected without proof of delivery.

Put the buyer into your blocked buyer list. Then write out a formal complaint to eBay and make the complaint.

Then go to the item page and click on feedback and the seller is given some choices choose the one you like and file another complaint from there.

Then write the buyer and tell him what you have done. Then email Paypal and tell them what you have done.

Thats about it.
If you are finding that your sales or problem sales are coming from low feedback buyers you can state in bold in your listings that you wont sell to people with FB under 5 or 10. If someone with under your prescribed FB buys from you just refund the money and file for a FV refund.

Full Member
leonard1307
Posts: 12
Joined: 09 Dec 07
Karma: 
27 May 08 05:11:27 pm
thanks very much! a big help :D

Free Member
topdeals08
Posts: 10
Joined: 11 Mar 10
Karma: 
29 Jun 08 04:40:02 pm
Pay Pal is just a group of idiots taught to take,take,take money regardless who is in the right! Pay pal does not protect youagaint wrongful transactions even when your right.
I agree to block this buyer!

Free Member
jimmy_huber
Posts: 2867
Joined: 11 Mar 10
Karma: 
29 Jun 08 05:10:11 pm
They dont live up to any of their agreements. Their buyer protection does not mean anything.And their seller protection is nonexistent. Get a merchant account and stop wasting your money on paypal.

I love how ebay states 5 out of 6 ebay buyer prefer paypal. When I was selling over 400 items a week I did lucky to get 3 comments stating how they wished I took paypal.


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Full Member
madmoney-chicks
Posts: 2
Joined: 18 Jun 08
Karma: 
29 Jun 08 08:51:48 pm
Hello Jimmy

Once you set up a merchant account. How do you go into your ebay account to change your payment preference. I am a newbie and there seems to be nothing on how to change that option. Or am I missing on how to do it. Thanks for your help.

Free Member
jd35648
Posts: 96
Joined: 19 Jul 07
Karma: 
30 Jun 08 05:20:33 am
a merchant account is the way to go if you have sales to support it.
No one seems to mention the fact that you have to pay 19.95 a month
or more for merchant account monthly statement, or a 20.00 or more
monthly gateway fee for processing to your merchant account. Plus you still pay 2.5% or more for charges to it.


SuperDiscountDeals.ecrater.com
Free Member
jimmy_huber
Posts: 2867
Joined: 11 Mar 10
Karma: 
30 Jun 08 06:12:56 am
a merchant account is the way to go if you have sales to support it.
No one seems to mention the fact that you have to pay 19.95 a month
or more for merchant account monthly statement, or a 20.00 or more
monthly gateway fee for processing to your merchant account. Plus you still pay 2.5% or more for charges to it.



I don't know where your getting charges like that from. The only monthly fee I am paying is $29.00 a month for a Full Access Shopping Cart. And my fees are still 1.8% I get a monthly statement but Im not being charged for it.


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Free Member
jimmy_huber
Posts: 2867
Joined: 11 Mar 10
Karma: 
30 Jun 08 06:14:15 am
Hello Jimmy

Once you set up a merchant account. How do you go into your ebay account to change your payment preference. I am a newbie and there seems to be nothing on how to change that option. Or am I missing on how to do it. Thanks for your help.


Just remove paypal as a payment option and setup your shopping cart so you can direct your ebay sales to your shopping cart. There are a few merchant companies that are linked with ebay. firstdata , miva and a couple others.


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Free Member
jd35648
Posts: 96
Joined: 19 Jul 07
Karma: 
30 Jun 08 06:29:25 am


I don't know where your getting charges like that from. The only monthly fee I am paying is $29.00 a month for a Full Access Shopping Cart. And my fees are still 1.8% I get a monthly statement but Im not being charged for it.


Ive been looking into a merchant acct. as of late and have contacted a few
and found out many charge a monthly statement fee. 1.8% for swiped cards but higher if not. Not found any without paying a gateway fee. Maybe you could enlighten me and everyone else. :o


SuperDiscountDeals.ecrater.com
Free Member
jimmy_huber
Posts: 2867
Joined: 11 Mar 10
Karma: 
2 Jul 08 01:03:57 pm
ok I just checked my statement. I am not getting charged a Gateway fee of $19.95 a month because our sales volume is high. The statement says waived,So im assuming we are probably getting that free for reaching a higher sales mark then most internet companies. And we are still getting a 1.88 rate for our transactions And a .25 cent procesing fee per transaction. We have been using Firstdata for our merchant services.


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