I am currently having a big problem with EBAY. We are perfume sellers and we sell on EBAY. Currently we have a 100% feedback rating, an account in good financial standing and have had no violations or customer disputes of any kind. Last week we started to put some more perfumes on there to get some more sales b4 xmas and i got to no.18 and a message stopped me and it said i had a limit and was not allowed to list anymore for 30 days. That would mean i had a total of only 18 things on EBAY. I was a bit annoyed but thought ok, i'll just relist the ones i sell in a couple of days and i wont go over the 18. When those sold, i was still unable to relist anymore items.
I spoke to someone on EBAY Live chat and they referred me to the security dept and said it was as simple as having my limit lifted. Once i received an email from them, it was totally automated and it didnt even make sense. It made no reference to what 'we had actually done' to have our limit put on and said 'After reviewing your account history, we have decided to put a limit on your account'. My husband and i thought this was not good enough seeing as we have never had any problems, so we wrote an email again. GUESS what??? They sent the exact same email again with no explanation.
I made some phone calls to EBAY USA customer service (WE live in AUS) and the lady said it had nothing to do with our account but the brand names we were listing for the perfumes. She said we would have to wait until somone from the security team contacts us! Meanwhile, its been 1 week and no more sales for our business this Xmas because we are still waiting for someone to bother to sort this out!
Meanwhile, thousands of other perfume sellers are listing hundreds of items with brand names with no problem. My friend has 200+ items on there at present and she has never received such an email. If it has to do with the big brand names then why do i have x1 chanel allure perfume on an ebay page and on the same page, a seller from HONG KONG has 8 listings in a row for the exact same perfume?????
Something is really sust and i reckon EBAY are not doing the write thing.
Im not sure what to do. HELP PLEASE?
ps: and by the way, the 18 perfumes we had on there werent all chanel! We had 2 chanel and the rest were a mixture of everything. A bit harsh i reckon.