Wholesale & eBay Forum Supplier Reviews, Complaints and Scams eBay unable to verify my account using my supplier's receipt

eBay unable to verify my account using my supplier's receipt


benny_w
Free Member
  • Posts: 4
  • Joined: 18 Apr 13
  • Karma:
14 May 13 05:03:05 am
Hello, since I don't know which forum to post my problem, I will just post in this forum.

Today, I got this email regarding my eBay account restrictions from selling. I have copied the email below.

DO NOT REPLY - Regarding the Status of your eBay Account SR# 1-8716948911
From: eBay
Sent: May-13-13 08:21 AM

Your registered name is included to show this message came from eBay. Learn more about how to tell if an email is really from eBay.

DO NOT REPLY - Regarding the Status of your eBay Account SR# 1-8716948911

Hello

We appreciate your efforts to provide all the documentation we previously requested to verify your account. Unfortunately, we were unable to verify you are purchasing your items from an authorized reseller and therefore we cannot verify your items are genuine. When working with suppliers it is important to make sure you're dealing with a reliable company. As a seller, you're ultimately responsible for the legality of any item you offer for sale on eBay

Until we can verify you are purchasing your items from an authorized reseller, the selling restriction will remain on the account. Below is some helpful information and suggestions on how to find a new supplier.
- Search the supplier on the internet. Pay attention to blogs and feedback from others in regards to that supplier.
- Be sure the supplier has not been reported to the Better Business Bureau.
- Ask your supplier where they get their items and if they can provide evidence that everything they sale is authentic.
- Make sure your item is authentic: Link hidden: Login to view

Go to our Certified Providers page where you can find more information on suppliers:
Link hidden: Login to view

Once you have found a new supplier, please fax us the following information:

-Cover sheet with your eBay User ID, email address and contact phone number. If this information isn’t provided or isn’t legible, we cannot process your appeal
-Receipts or invoices for the items you would like to sell

Please fax this information to:
eBay
ATTN: Seller Vetting
US number: 1-801-206-7562
International number: 001-801-206-7562
We appreciate your cooperation and understanding regarding your account status and we hope to work with you in the future.

Kind Regards,
eBay
[THREAD ID: 1-8716948911]

Before I started selling I got my selling limit then, I requested for the higher selling limit. The problem then started here, eBay suspends my account from selling, asked for many proof document like identity, proof address, invoice of items, etc. I have followed up & sent all the documents they requested. Until today, I got this email again and they say that the invoices of items that I purchased before is not from an authorized supplier.

I have sold some items from dropshipping from a supplier I found via SaleHoo and that dropshipper always provide me the receipt of every order
however, eBay doesn't accept those receipts/invoices.

Now, I am quite confused on what to do. Can someone help me to solve this problem?

Would really appreciate that. Thanks.


fudjj
Site Admin
  • Posts: 6364
  • Joined: 27 Jul 07
  • Karma:
14 May 13 09:54:47 pm
Quite a lot to work through on this one Benny, can we start off by you telling us what the products in question were?

Cheers


Mark (fudjj)

Community Manager
SaleHoo.com

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benny_w
Free Member
  • Posts: 4
  • Joined: 18 Apr 13
  • Karma:
27 May 13 05:31:39 am
The products I listed before were earphones and headsets (some branded one like Logitech, Memorex).

How do I solve this problem?
I've sent through 5 or 6 different receipt and it always got me the same answer from eBay that, my appeal can't be processed.

This is the latest answer i got from eBay:

Hello W******,

We appreciate your efforts to provide all the documentation we previously requested to verify your account. Unfortunately, the invoice you provided for the computer does not appear to be for an item you purchased before listing the item. We have found that not having the items you are selling in your possession can lead to negative buying experiences. In order to list on the site you will need to find a new business plan, and send invoice from a reputable supplier.

Regrettably, because we aren't able to verify you are working with a reputable supplier, the selling restriction will remain on the account until you can provide documents showing you have a different supplier that is authorized. You can send this information to:

eBay
ATTN: Seller Vetting
US number: 1-801-206-7562
International number: 001-801-206-7562
 
We recommend reviewing the following policies prior to listing your next item.
Creating legally compliant listings:
Link hidden: Login to view
 
Make sure your item is authentic:
Link hidden: Login to view
 
We appreciate your cooperation and understanding regarding your account status and we hope to work with you in the future.
 
Kind Regards;
Teri
[THREAD ID: 1-9236450129]

eBay Document ID: 6254322002
Learn More about how to protect yourself from spoof (fake) emails.

This administrative email was sent to Link hidden: Login to view from eBay. As outlined in our User Agreement, eBay will periodically send you required emails about site changes, site enhancements, and your transactions. Read our Privacy Policy and User Agreement for more details if you have any questions.

Copyright ©2013 eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. eBay and the eBay logo are trademarks of eBay Inc. eBay Inc. is located at 2145 Hamilton Avenue, San Jose, CA 95125.



What should I do?
I got all of the receipts, I sent to eBay, from a supplier here in SaleHoo.

Thanks


fudjj
Site Admin
  • Posts: 6364
  • Joined: 27 Jul 07
  • Karma:
28 May 13 12:02:41 am
Can you give us the name of the supplier so we can follow this up for you.

Cheers


Mark (fudjj)

Community Manager
SaleHoo.com

Link hidden: Login to view

planes
Full Member
  • Posts: 840
  • Joined: 19 Jul 07
  • Karma:
2 Jun 13 01:15:34 am
Use your imagination. ;


axl-kane
Full Member
  • Posts: 4
  • Joined: 14 Jul 06
  • Karma:
28 Jun 13 08:03:21 pm
Hmm...sounds like someone made a complaint against you for copies of branded stuff.Something tells me the supplier might not even be from Salehoo.lol


richelle_salehoo1
Site Admin
  • Posts: 5231
  • Joined: 20 Oct 08
  • Karma:
1 Jul 13 01:34:43 am
Benny_w has actually PM'ed me the details of the supplier he used and this does not seem to be the fault of the supplier, as I have dealt them with in the past and they are actually very helpful.

It's just unfortunate that benny_w was caught in a case of new seller with little feedback and selling something eBay categorizes as high risk.

Cheers!


Richelle

Customer Support Manager
SaleHoo Group Limited
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