Error in my store, help needed

trying to add something and keep getting this error..

URL must be greater than 3 and less than 64 characters

Hold tight TS

The office is closed for the Christmas break now. Support are working through, but as it's Christmas time and they need a little Christmas cheer as well, response times will be a little slower than normal.

Hi T0pSales,

Sorry for the wait . I need more information to be able to assist you. I have sent my questions to your email, and if you did not receive them kindly send us more details (a screenshot perhaps) at Link hidden: Login to view
To be sure I will also be sending you my questions thru PM.

Merry Christmas!

cant seem to open my store now

A Database Error Occurred
Unable to connect to your database server using the provided settings.

cant seem to open my store now

A Database Error Occurred
Unable to connect to your database server using the provided settings.

Hi T0pSales,

This has been fixed and I confirmed your site opened fine when I checked. :) Kindly confirm.

Thanks.

yes it did, now to try and add again

OK, it appears that my original problem stemmed from the fact that my URL was more than 64 characters long, all fixed now.

YThe other problem last night was some bug salehoos end as other stores were down.

YThe other problem last night was some bug salehoos end as other stores were down.

Hi T0pSales,

The outage was temporary and secondary to the rebooting of our servers to resolve the data base error being experienced by a number of our SaleHoo Stores members.

Everything fine now and all stores are up and running :)

Cheers!