The office is closed for the Christmas break now. Support are working through, but as it's Christmas time and they need a little Christmas cheer as well, response times will be a little slower than normal.
Sorry for the wait . I need more information to be able to assist you. I have sent my questions to your email, and if you did not receive them kindly send us more details (a screenshot perhaps) at Link hidden: Login to view To be sure I will also be sending you my questions thru PM.