Error in my store, help needed

Full Member
t0psales
Posts: 383
Joined: 25 Jun 08
Karma: 
23 Dec 11 12:58:16 am
trying to add something and keep getting this error..

URL must be greater than 3 and less than 64 characters

Site Admin
fudjj
Posts: 5907
Joined: 27 Jul 07
Karma: 
23 Dec 11 02:40:15 am
Hold tight TS

The office is closed for the Christmas break now. Support are working through, but as it's Christmas time and they need a little Christmas cheer as well, response times will be a little slower than normal.


Mark (fudjj)

Community Manager
SaleHoo.com

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Site Admin
irene_salehoo
Posts: 2578
Joined: 21 Mar 10
Karma: 
23 Dec 11 04:58:53 am
Hi T0pSales,

Sorry for the wait . I need more information to be able to assist you. I have sent my questions to your email, and if you did not receive them kindly send us more details (a screenshot perhaps) at Link hidden: Login to view
To be sure I will also be sending you my questions thru PM.

Merry Christmas!


Irene
Full Member
t0psales
Posts: 383
Joined: 25 Jun 08
Karma: 
26 Dec 11 06:50:18 am
cant seem to open my store now

A Database Error Occurred
Unable to connect to your database server using the provided settings.

Site Admin
irene_salehoo
Posts: 2578
Joined: 21 Mar 10
Karma: 
26 Dec 11 04:02:34 pm
cant seem to open my store now

A Database Error Occurred
Unable to connect to your database server using the provided settings.


Hi T0pSales,

This has been fixed and I confirmed your site opened fine when I checked. :) Kindly confirm.

Thanks.


Irene
Full Member
t0psales
Posts: 383
Joined: 25 Jun 08
Karma: 
26 Dec 11 10:34:35 pm
yes it did, now to try and add again

Full Member
t0psales
Posts: 383
Joined: 25 Jun 08
Karma: 
26 Dec 11 11:56:45 pm
OK, it appears that my original problem stemmed from the fact that my URL was more than 64 characters long, all fixed now.

YThe other problem last night was some bug salehoos end as other stores were down.

Site Admin
richelle_salehoo
Posts: 5226
Joined: 20 Oct 08
Karma: 
27 Dec 11 01:17:06 am
YThe other problem last night was some bug salehoos end as other stores were down.


Hi T0pSales,

The outage was temporary and secondary to the rebooting of our servers to resolve the data base error being experienced by a number of our SaleHoo Stores members.

Everything fine now and all stores are up and running :)

Cheers!


Richelle

Customer Support Manager
SaleHoo Group Limited
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