The office is closed for the Christmas break now. Support are working through, but as it's Christmas time and they need a little Christmas cheer as well, response times will be a little slower than normal.
Sorry for the wait . I need more information to be able to assist you. I have sent my questions to your email, and if you did not receive them kindly send us more details (a screenshot perhaps) at Link hidden: Login to view To be sure I will also be sending you my questions thru PM.
YThe other problem last night was some bug salehoos end as other stores were down.
Hi T0pSales,
The outage was temporary and secondary to the rebooting of our servers to resolve the data base error being experienced by a number of our SaleHoo Stores members.
Everything fine now and all stores are up and running :)