Error in my store, help needed


t0psales
Full Member
  • Posts: 385
  • Joined: 25 Jun 08
  • Karma:
23 Dec 11 12:58:16 am
trying to add something and keep getting this error..

URL must be greater than 3 and less than 64 characters


fudjj
Site Admin
  • Posts: 6353
  • Joined: 27 Jul 07
  • Karma:
23 Dec 11 02:40:15 am
Hold tight TS

The office is closed for the Christmas break now. Support are working through, but as it's Christmas time and they need a little Christmas cheer as well, response times will be a little slower than normal.


Mark (fudjj)

Community Manager
SaleHoo.com

Link hidden: Login to view

irene_salehoo
Site Admin
  • Posts: 2578
  • Joined: 21 Mar 10
  • Karma:
23 Dec 11 04:58:53 am
Hi T0pSales,

Sorry for the wait . I need more information to be able to assist you. I have sent my questions to your email, and if you did not receive them kindly send us more details (a screenshot perhaps) at Link hidden: Login to view
To be sure I will also be sending you my questions thru PM.

Merry Christmas!


Irene

t0psales
Full Member
  • Posts: 385
  • Joined: 25 Jun 08
  • Karma:
26 Dec 11 06:50:18 am
cant seem to open my store now

A Database Error Occurred
Unable to connect to your database server using the provided settings.


irene_salehoo
Site Admin
  • Posts: 2578
  • Joined: 21 Mar 10
  • Karma:
26 Dec 11 04:02:34 pm
cant seem to open my store now

A Database Error Occurred
Unable to connect to your database server using the provided settings.


Hi T0pSales,

This has been fixed and I confirmed your site opened fine when I checked. :) Kindly confirm.

Thanks.


Irene

t0psales
Full Member
  • Posts: 385
  • Joined: 25 Jun 08
  • Karma:
26 Dec 11 10:34:35 pm
yes it did, now to try and add again


t0psales
Full Member
  • Posts: 385
  • Joined: 25 Jun 08
  • Karma:
26 Dec 11 11:56:45 pm
OK, it appears that my original problem stemmed from the fact that my URL was more than 64 characters long, all fixed now.

YThe other problem last night was some bug salehoos end as other stores were down.


richelle_salehoo1
Site Admin
  • Posts: 5231
  • Joined: 20 Oct 08
  • Karma:
27 Dec 11 01:17:06 am
YThe other problem last night was some bug salehoos end as other stores were down.


Hi T0pSales,

The outage was temporary and secondary to the rebooting of our servers to resolve the data base error being experienced by a number of our SaleHoo Stores members.

Everything fine now and all stores are up and running :)

Cheers!


Richelle

Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!

 

SaleHoo helps over 137,216 online business owners
find reliable low cost suppliers

Find out how