Hey guys, I know the thread’s a bit old but I just wanted to mention a few more points for members wanting to know more about DH Gate…
What is DHGate? DHGate was founded in 2004 and is a B2B website. It facilitates wholesale product sourcing for small and medium size online businesses from China based manufacturers and suppliers. They accept safe payment methods, offer logistics services, trust and safety, US based product distribution warehouses, escrow protection services, and even an internet financing services. The website is available in English, French, German, Italian, Portuguese, Russian, Turkish, and Spanish.
Is DHGate Reliable? DHGate is not a supplier rather a platform where numerous suppliers are listed so in all honesty you get a varied mix of good and probably not so good suppliers. It’s all about doing your due diligence. Before buying anything I suggest you do a bit of a background search to ensure that you are dealing with a reliable supplier. I’m sure if you do your homework you are bound to find reliable suppliers in there for generic or non-brand name products.
Note that Chinese suppliers including those in DHGate are known to sell brand name imitations or what we refer to as fakes. It is best to stay away and absolutely avoid buying any products offered as branded. Remember Chinese and authentic don’t really go together.
How do you pay on DHGate? As of 2012 PayPal is no longer a partner of DHGate so it ceased to be as an available payment option. However DHGate continues to accept safe payment methods such as credit cards on their website. For a complete list of supported payments please check this Link hidden: Login to view
Can I get refund on DHGate? Yes you can, you must provide evidence or reason to support your refund request which you need to file via DHGate’s Refund & Dispute under Active Orders.
They also provide a specific timeline for all refund requests. You can request a ‘Return & Refund’ within the following time frames based on the shipping method that was used.
5-90 days if your package was shipped via UPS, FedEx, TNT, DHL or USPS.
7-90 days if your package was shipped via EMS, E-packet or E-quick.
10-90 days if your package was shipped via regular post such as China Post, Hong Kong Post, etc.
Returns and refunds are classified into four categories and there are specific steps for each. To learn more about how you can request a refund please visit this Link hidden: Login to view.
Hope this helps!