Sometimes we get messages that are obviously not for us. People asking for products that are not even remotely similar to what we offer and in some cases, this may be happening to some of your messages. Not to give an excuse for any companies not replying, but sometimes there is more to it :)
I would say if we get messages that belong to other companies, then I am sure there is messages meant for us that we never see and end up going elsewhere also. In this case, we could appear that we dont bother replying also :(
Emails and messaging anywhere can be a problem, you never really know if they are being received at the other end.
If you really want to do business with a company and they have not replied, a fail safe is you can go to their websites and use their contact forms. Its unlikely they do not get those, they would always get through. If they still take forever to respond to their own inquiry forms, then you will know for sure if they are not going to give the customer service you feel you need for your customers.
I am disappointed you have had problems, however sometimes there is more to it than just assuming a supplier is not bothering to reply to an inquiry.
I wish you the best at finding the right suppliers for your business.
The Gem Candles Team