Suppliers not responding


melissa.c.barber
Full Member
  • Posts: 3
  • Joined: 27 Dec 17
  • Karma:
16 Jan 18 12:04:46 am
Hi everyone
I am having major difficulties getting suppliers to return my initial messages.
It is getting to the point where I may have to start looking elsewhere.
I let them know I have an ABN, a registered business name and a domain name.
I have sent follow up messages as well.

Any tips or advice? some of these suppliers have products I would love to stock, but even if they reply now, I am too concerned to work with them, as a slow response time could cause problems with my customers if I need to get in touch.


fashiontiy
Directory Approved Supplier
  • Posts: 38
  • Joined: 27 Nov 17
  • Karma:
16 Jan 18 12:49:03 am
All the problems can be solved through communication.

Because everyone's goal is the same, that is to make business bigger and grow together.


FashionTIY - One stop wholesale sourcing various fashions
Email: tiy@fashiontiy.com
Cell: +1(302)595-7992
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melissa.c.barber
Full Member
  • Posts: 3
  • Joined: 27 Dec 17
  • Karma:
16 Jan 18 01:16:14 am
Thank you so much, your company is one of 2 that have been excellent with responding quickly.


fashiontiy
Directory Approved Supplier
  • Posts: 38
  • Joined: 27 Nov 17
  • Karma:
16 Jan 18 02:08:47 am
This is our pleasure!

Thanks in advance.


FashionTIY - One stop wholesale sourcing various fashions
Email: tiy@fashiontiy.com
Cell: +1(302)595-7992
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crunchie
Directory Approved Supplier
  • Posts: 11
  • Joined: 18 Dec 17
  • Karma:
16 Jan 18 02:45:37 am
I think a lot of suppliers are also having the same issues with potential outlets. I dont think its just you.


Bristol & Sussex
BristolSussex.com

melissa.c.barber
Full Member
  • Posts: 3
  • Joined: 27 Dec 17
  • Karma:
16 Jan 18 05:13:03 am
Thanks, I have found that by using their email address on their website I get a much faster reply


fashiontiy
Directory Approved Supplier
  • Posts: 38
  • Joined: 27 Nov 17
  • Karma:
16 Jan 18 05:41:19 am
We always recommend our users to use Live Chat on the FashionTIY App because real-time communication is faster than Email.


FashionTIY - One stop wholesale sourcing various fashions
Email: tiy@fashiontiy.com
Cell: +1(302)595-7992
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fudjj
Site Admin
  • Posts: 6402
  • Joined: 27 Jul 07
  • Karma:
16 Jan 18 10:08:57 pm
Hi Melissa and welcome to the forum,

Crunchie is absolutely right, the problem of slow to no response to email inquiries is a blight on many suppliers. They simply refuse to treat email inquiries as a priority and in many cases, even treat them as a serious inquiry and then simply ignore them.

Now there is a host of reasons why, but none of them wash in my opinion, it simply comes down to poor customer service, however you slice it.

Our recommendation to members is exactly that of Fashion, the more direct your communication, the more effective it will be. Email, unfortunately, is one of the quickest ways of being ignored by many suppliers.

We always recommend phone where possible, if cost is a factor, I recommend looking at Skype for International calls. Using online customer service through a live chat is also a great way to interact. Even if you have to leave a message through that, chances are you will get a response back before you will via email.

Cheers


Mark (fudjj)

Community Manager
SaleHoo.com

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