Research Lab - Not showing results

Full Member
seldducindustries
Posts: 6
Joined: 22 May 09
Karma: 
19 Aug 12 09:16:20 pm
I been trying to use the research lab but the items I put in do not come up. the graph just has lines but know info. I put one thing in there and it finally showed up a day later has any body else have this issue.

Thanks
seldduc industries

Site Admin
richelle_salehoo
Posts: 5224
Joined: 20 Oct 08
Karma: 
19 Aug 12 11:31:29 pm
Hi seldduc industries,

It could be that the global search counts for the terms you tried to search on the SRL have been reached thus the lab was unable to return any results.

Kindly clear your browsers cache and retry your search after 24 hours.

Please let us know how you get on.


Richelle

Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!
Full Member
ronson
Posts: 2
Joined: 28 Jun 12
Karma: 
20 Aug 12 09:18:00 pm
Yes! I have been trying to use Research Lab for many weeks now, however I have the same problem you do. I did notice that the only products that produced information was the listed producted on Salehoo.

Full Member
ronson
Posts: 2
Joined: 28 Jun 12
Karma: 
20 Aug 12 09:25:51 pm
Richelle,

Sorry, but todays computers dump all search files/address when site is closed. I think you have problems with your system in reference to some computers OS. I select gourmet and I get nothing, I select Shoes and I get nothing.

Site Admin
richelle_salehoo
Posts: 5224
Joined: 20 Oct 08
Karma: 
21 Aug 12 02:21:54 am
Hi Ronson,

As mentioned in my previous post, this will usually happen (the lab returning dashes instead of data) when the global search limit has been reached for a particular keyword. As confirmed by our developer, this will refresh or renew after ~12hours.

I did a search using the keywords being mentioned in your post as well other keywords also being mentioned by other members - I was able to fetch results for all keywords, Link hidden: Login to view

Hope this helps!


Richelle

Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!

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