After sitting on a dead tracking number for over a week with no response to emails, I emailed them yesterday saying I was going to file a chargeback to get my money back. Here is their response to my last email-
Excuse me but if your going to be in business you might want to learn
how to talk to people with some respect and understanding before you
start threating them. There was a simple typo in the UPS tracking
number. We are human and we do make mistakes, unfortunately we are not
as perfect as you are. Below is the correct tracking number and
information for your package which is rescheduled to be delivered today.
We have no more control over UPS ground delivery times than you do. You
can file a compliant with saleshoo or anybody else you like as we are
not even a member of that site. We also have no tolerance for people
that communicate with us this manner and we have terminated your account
on our site which means you are no longer allowed on our site or too
purchase from it.
Now mind you this is after I placed the order on July 3rd. It's now July 12th. Tracking was dead. I emailed them last week and never got a response from them. So this is what I emailed to them-
This order says shipped but still tracking says invalid. This supposedly shipped on July 5th. Please just refund my credit card charge. If I don't see a credit asap I am going to file a chargeback with my bank. I am also filing a complaint with salehoo.
Signed my name.
So you decide if you want to deal with these people. I was stunned they emailed this response to me, especially since they ignored the emails I sent to them last week that the tracking was dead and to please let me know if it actually shipped or not as I was getting concerned. All very polite emails, that went unanswered.