Suppliers that do not require restocking fees - Wanted!

Full Member
alexyes
Posts: 69
Joined: 03 Jul 11
Karma: 
11 Oct 11 03:46:38 am
do u know which merchant company provide charge back without any fees apply ?

Site Admin
richelle_salehoo
Posts: 5226
Joined: 20 Oct 08
Karma: 
11 Oct 11 04:45:37 am
Hi Alex,

The charge back is not processed by your supplier, rather by your credit card company or PayPal (dispute).

Most companies will require a re-stocking fee when you return their products an ask for a refund. At this point we do not have a filter in our directory to sort them out this way. It might be best to inquire directly with the supplier.

The only instance I can recall where a supplier will return your money in full in when the error or cause of the return/refund is the supplier's fault.

Hope this helps, all the best!


Richelle

Customer Support Manager
SaleHoo Group Limited
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Full Member
naturalmiraclesinc
Posts: 10
Joined: 29 Sep 11
Karma: 
11 Oct 11 09:12:11 pm
Hi alexyes and Salehoo members,

We are a supplier and I am very appreciative of this forum because it helps us understand the needs of Salehoo's members.

Is this what suppliers do is charge you a fee if your customer returns a product for a refund? This doesn't seem like good business sense to me. I would like to understand the issue you are having with your suppliers.

As for us, we are a company that does not charge you a fee if a product is returned to us - and in our case if a product is returned to us it is in used condition because your customer has already consumed a portion of the dietary supplement in the box. If a product is returned to us we refund the money to you that you paid to us and then you refund your customer the price they paid to you.


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