Like all businesses, suppliers do close at night and during the weekends. Most suppliers operate 8am-5pm Monday to Friday. Phone is often a much more effective way of contacting suppliers than email. Suppliers often have a backlog of support emails to deal with, so it may take a few days for them to get back to you. Whereas with phone, you get priority straight away.
If this supplier still hasn't contacted you after 3 business days, please email us via Link hidden: Login to view
their name, email address, and URL so that I can follow up.
You can also check out the following links that would be helpful to you:Link hidden: Login to viewLink hidden: Login to view